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TenderFTS · 06c29a

24/7 Clinical Call Handling Services

Birmingham Community Healthcare NHS Foundation Trust

Status

complete

Estimated

—

Published

02 Jul 2026

Key facts

Notice ID: ocds-h6vhtk-06c29a
Awarded to: East of England Ambulance Service NHS Trust
Source: Find a Tender

Timeline

Published
02 Jul 2026

Description

The service comprises of a Citywide Messaging Service which provides a 24/7 call handling function to centrally collate, monitor, and direct messages and referrals, according to their urgency, to the Trust Integrated Multidisciplinary Community Teams (IMTs) that form part of the Adults & Community Division. The supplier take all messages for the members of the IMTs, follows a scheduled pathway of escalation as well as directing all referrals appropriately to the referral management centre or the multidisciplinary team allowing for immediate prioritisation, according to clinical need.

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