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Value

Type

Buyer

Notice

CLOSED

18 Jun

—

Estimated

Modification

FTS

City & County of Swansea

Contract for Installation of Structural restraints

· Published 18 Jun

CLOSED

18 Jun

—

Estimated

Modification

FTS

Nottingham Trent University

Supply of Lock Services

· Published 18 Jun

CLOSED

31 Dec

£273k

Estimated

Closed

West Suffolk NHS Foundation Trust

WSFT - Corporate - External Audit

Business services· Published 17 Jun

CLOSED

17 Jun

—

Estimated

Modification

FTS

The Police and Crime Commissioner for Kent

Kent Police Lecture Theatre Ventilation

· Published 17 Jun

CLOSED

17 Jun

—

Estimated

Modification

FTS

MHRA

Custom Synthesis of a Chemical Compound

· Published 17 Jun

CLOSED

17 Jun

—

Estimated

Modification

FTS

Norse Commercial Services Limited

Design and then Build of a Flood Retention Area in Biddulph Valley

· Published 17 Jun

CLOSED

17 Jun

—

Estimated

Modification

FTS

Natural England

Rodney Stoke Access Track Improvements

· Published 17 Jun

CLOSED

30 Aug

—

Estimated

Closed

Southern Housing

HALA Legal Services Framework

Business services· Published 16 Jun

CLOSED

16 Jun

—

Estimated

Modification

FTS

London Borough of Lewisham

Banking Services for Client Property and Money Management

· Published 16 Jun

CLOSED

09 Jan

—

Estimated

Closed

BIP SOLUTIONS LIMITED

UHS Urgent Treatment Centre Clinical Service Provision

Health & social· Published 16 Jun

CLOSED

09 Jan

—

Estimated

Closed

BIP SOLUTIONS LIMITED

HHFT Urgent Treatment Centre Clinical Service Provision (3 + 2 years)

Health & social· Published 16 Jun

CLOSED

16 Jun

—

Estimated

Modification

FTS

Ipswich Borough Council

Asbestos Management

· Published 16 Jun

CLOSED

16 Jun

—

Estimated

Modification

FTS

Ipswich Borough Council

Residential Central Heating Installations

· Published 16 Jun

CLOSED

16 Jun

—

Estimated

Modification

FTS

Police & Crime Commissioner for Leicestershire

Custody Detention Officers

· Published 16 Jun

CLOSED

16 Jun

—

Estimated

Modification

FTS

The Police and Crime Commissioner for Humberside

Community Justice Service

· Published 16 Jun

CLOSED

16 Jun

—

Estimated

Modification

FTS

CELL THERAPY CATAPULT LIMITED

Environmental, Health and Safety Management System

· Published 16 Jun

CLOSED

15 Jun

—

Estimated

Modification

FTS

Pool Reinsurance Limited

Strategic Asset Allocation (SAA) and Asset-Liability Management (ALM) modelling platform

· Published 15 Jun

CLOSED

15 Jun

—

Estimated

Modification

FTS

London Borough of Hammersmith & Fulham

Community Reablement & Home Care Services for Adults in Hammersmith & Fulham

· Published 15 Jun

CLOSED

15 Jun

—

Estimated

Modification

FTS

Northampton General Hospital NHS Trust

NGH - Children's Garden

· Published 15 Jun

CLOSED

15 Jun

—

Estimated

Modification

FTS

Derbyshire County Council

Framework Agreement for the Provision of Public Health Behavioural Change Marketing

· Published 15 Jun

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Notice peek

ClosedCF · c3309872227d

GB-London: Stakeholder reputation and customer satisfaction measurement at the Heritage Fund

National Heritage Memorial Fund

Status

Closed

Estimated

£50k

Published

03 Dec 2024

Key facts

Notice ID: cf-e6c67861-f35c-4701-ac79-c3309872227d
CPV code: 79419000 · Business services
Source: Contracts Finder

Timeline

Published
03 Dec 2024

Description

In the first year of Heritage 2033, the Heritage Fund designed a new Impact Framework to allow the Heritage Fund to evaluate and assess the impact of our funding over the next 10 years. Work is underway to introduce qualitative and quantitative measures which will be used to understand if we are delivering against the long-term ambitions of our strategy. Alongside the development of this Impact Framework, the senior team wish to improve the approach to performance measurement and reporting through a revision of the suite of management information and key performance indicators that inform decision making and help senior management with oversight of delivery. Management information (MI) in this context refers to data that is used by the Heritage Fund to help make decisions about how the organisation is run. MI can take the form of reports, charts and graphs; but it should allow performance to be tracked over time. Areas of the MI are already under development covering financial, operational and workforce measures, however there is a need to develop regular reporting on customer satisfaction and stakeholder reputation. We are seeking a service provider who will work with the Heritage Fund to develop the MI for customer satisfaction and stakeholder reputation drawing on existing sources of information at the Heritage Fund as well as wider best practice. The provider will then recommend a series of Gold/Silver/Bronze level options for future information and measures that could be delivered using existing systems without significant additional investment.