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Time to close

Value

Type

Buyer

Notice

CLOSED

17 Jun

—

Estimated

Modification

FTS

Norse Commercial Services Limited

Design and then Build of a Flood Retention Area in Biddulph Valley

· Published 17 Jun

CLOSED

17 Jun

—

Estimated

Modification

FTS

Natural England

Rodney Stoke Access Track Improvements

· Published 17 Jun

CLOSED

30 Aug

—

Estimated

Closed

Southern Housing

HALA Legal Services Framework

Business services· Published 16 Jun

CLOSED

16 Jun

—

Estimated

Modification

FTS

London Borough of Lewisham

Banking Services for Client Property and Money Management

· Published 16 Jun

CLOSED

09 Jan

—

Estimated

Closed

BIP SOLUTIONS LIMITED

UHS Urgent Treatment Centre Clinical Service Provision

Health & social· Published 16 Jun

CLOSED

09 Jan

—

Estimated

Closed

BIP SOLUTIONS LIMITED

HHFT Urgent Treatment Centre Clinical Service Provision (3 + 2 years)

Health & social· Published 16 Jun

CLOSED

16 Jun

—

Estimated

Modification

FTS

Ipswich Borough Council

Asbestos Management

· Published 16 Jun

CLOSED

16 Jun

—

Estimated

Modification

FTS

Ipswich Borough Council

Residential Central Heating Installations

· Published 16 Jun

CLOSED

16 Jun

—

Estimated

Modification

FTS

Police & Crime Commissioner for Leicestershire

Custody Detention Officers

· Published 16 Jun

CLOSED

16 Jun

—

Estimated

Modification

FTS

The Police and Crime Commissioner for Humberside

Community Justice Service

· Published 16 Jun

CLOSED

16 Jun

—

Estimated

Modification

FTS

CELL THERAPY CATAPULT LIMITED

Environmental, Health and Safety Management System

· Published 16 Jun

CLOSED

15 Jun

—

Estimated

Modification

FTS

Pool Reinsurance Limited

Strategic Asset Allocation (SAA) and Asset-Liability Management (ALM) modelling platform

· Published 15 Jun

CLOSED

15 Jun

—

Estimated

Modification

FTS

London Borough of Hammersmith & Fulham

Community Reablement & Home Care Services for Adults in Hammersmith & Fulham

· Published 15 Jun

CLOSED

15 Jun

—

Estimated

Modification

FTS

Northampton General Hospital NHS Trust

NGH - Children's Garden

· Published 15 Jun

CLOSED

15 Jun

—

Estimated

Modification

FTS

Derbyshire County Council

Framework Agreement for the Provision of Public Health Behavioural Change Marketing

· Published 15 Jun

CLOSED

15 Jun

—

Estimated

Modification

FTS

Leicester, Leicestershire and Rutland Combined Fire Authority

Occupational Health System

· Published 15 Jun

CLOSED

15 Jun

—

Estimated

Modification

FTS

Lancashire County Council

Lancashire Teaching Agency - Provision of Supply Services to Schools

· Published 15 Jun

CLOSED

09 Jun

—

Estimated

Closed

Lincolnshire County Council

Made Smarter East Midlands - Intensive IDTA Support - Datalink Electronics

Education & training· Published 15 Jun

CLOSED

10 Jul

—

Estimated

Closed

MCA - Maritime and Coastguard Agency

Fit out and Alteration Works of Broadford Coastguard Rescue Station (CRS)

Construction work· Published 15 Jun

CLOSED

15 Jun

—

Estimated

Modification

FTS

Civil Nuclear Police Authority (CNPA) / Civil Nuclear Constabulary (CNC)

Carbine Slings

· Published 15 Jun

Page 5 of 8261

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Notice peek

ClosedCF · d89f04bec175

Briefing and Early Engagement - HMRC Contact Centre as a Service

H M REVENUE & CUSTOMS

Status

Closed

Estimated

—

Published

09 Dec 2024

Key facts

Notice ID: cf-f652594e-a318-47dc-bfa2-d89f04bec175
CPV code: 48512000 · Software packages
Source: Contracts Finder

Timeline

Published
09 Dec 2024

Description

HMRC is continuing its early engagement activities for the development of a single Omni-Channel Contact Centre as a Service (CCaaS) solution to replace its current legacy services. This update marks the next step in the programme, providing additional details for suppliers and inviting participation in an EOI Supplier Briefing Event. Key Information The CCaaS Programme aims to procure a solution encompassing: 1. The provision of product licenses and future acquisition/development of associated add-on products; 2. Service design, implementation and configuration services; 3. Run & Support services, including proactive maintenance and testing; 4. Ongoing Run & Optimise services with an option for incentivised innovation and optimisation The department intends to seek bids from System Integrators (Implementation Partner(s)) in collaboration with CCaaS Software Vendors. Next Steps Two key documents have been made available as part of this notice: 1. CCaaS Programme Briefing Notice - A high-level overview of the programme, including its scope and indicative commercial timelines 2. Supplier Briefing Event Attendance Request Form - Suppliers interested in attending the EOI Supplier Briefing Event must complete and return this form To be invited to the EOI Supplier Briefing Event, suppliers must meet a set of criteria as outlined in the form. Further Details • This stage of early market engagement remains informal and will assist HMRC in understanding market capabilities and refining its specifications • Participation is by invitation only and will be at HMRC's discretion • Procurement under the Competitive Flexible Procedure, in accordance with the Procurement Act 2023, is anticipated to commence in early 2025. Key Dates and Registration • Suppliers wishing to participate must download and complete the Supplier Briefing Event Attendance Request Form by 17th January 2025. Invitations to the EOI Supplier Briefing Event will be issued following a review against the criteria. Disclaimer - This notice is issued as part of HMRC's transparency and engagement processes under the Procurement Act 2023 (PA23), and should be regarded as satisfying part of the statutory requirements prior to the formal launch of the procurement process. - HMRC reserves the right to amend, revise or cancel any part of this engagement, including but not limited to the criteria, scope, timelines or approach outlined in this notice, the CCaaS Programme Briefing Notice or the Supplier Briefing EOI Form. Nothing in this notice or related documents commits HMRC to any specific approach, criteria or timetable. - This notice does not constitute an Expression of Interest (EOI) or the start of the formal procurement process. HMRC reserves the right to amend its engagement approach as the programme evolves. For more information, please see the CCaaS Programme Briefing Notice.