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Value

Type

Buyer

Notice

AWARDED

10 Jun

—

Awarded

Tender

FTS

Imperial College Healthcare NHS Trust

Planning Consultancy Services (ICHNT)

· Published 10 Jun

AWARDED

10 Jun

£66k

Awarded

Below-thresh.

DEFRA

EA Business Case Support

Business services· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

West Mercia Police and Crime Commissioner

Vehicle Recovery Scheme for WMP

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

CLARION HOUSING GROUP LIMITED

Feasibility Report - Fulton Court, Borehamwood

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Department for Environment Food & Rural Affairs

Water Regulation - Adopting a supervisory approach to the Price Review'

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS · Services

Newcastle City Council

Little Minds in Mind

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

National Oceanography Centre

Supply of Hydrotreated Vegetable Oil (HVO) fuel to RRS James Cook

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS · Services

NHS West Yorkshire Integrated Care Board

NHSWYCIB - Variable Planned Night Care Service

Health & social· Published 10 Jun

AWARDED

10 Jun

£51k

Awarded

Below-thresh.

University Hospitals Sussex Foundation NHS Trust

JAX: Imaging equipment maintenance - Worthing Theatre C-ARM CIOS FLOW

Health & social· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

The Hillingdon Hospitals NHS Foundation Trust

Medical IPS & Alarm Maintenance (THH)

· Published 10 Jun

AWARDED

10 Jun

£85k

Awarded

Below-thresh.

West Yorkshire Combined Authority

Cloud Configuration Improvements

IT services· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Stockton Borough Council, Stockton-on-Tees

Community Health and Wellbeing Champions

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

Ministry of Justice

Call off Contract Under Prison Education Dynamic Purchasing System for Rail Track Courses for Prisoners of HMP Littlehey

Education & training· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Community Health Partnerships Limited

GIA Mapping Services

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS · Services

NHS West Yorkshire Integrated Care Board

NHSWYICB - 24 Hour Mental Health Crisis Support Line

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

Suffolk County Council Passenger Transport

QFX003 0900 2026-06-10 Kesgrave to Projection Education, Felixstowe (4 seater) - AWARD

Transport services· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

National Oceanography Centre

Supply of Hydrotreated Vegetable Oil (HVO) fuel to RRS James Cook

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

WIRRAL UNIVERSITY TEACHING HOSPITAL NHS FOUNDATION TRUST

Air Conditioning Maintenance

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Birmingham City Council

Advisory Programme Manager

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS · Services

NHS SURREY AND SUSSEX INTEGRATED CARE BOARD

Wheelchair and Specialist Seating Service - C401025 - CAN

Health & social· Published 10 Jun

Page 50 of 23300

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Notice peek

TenderFTS · 06ab5f

Voice of the Customer Platform

AFFINITY WATER LIMITED

Status

active

Awarded

£417k

Services

Published

02 Jun 2026

Key facts

Notice ID: ocds-h6vhtk-06ab5f
CPV code: 79342310 · Business services
Contract type: services
Source: Find a Tender

Timeline

Published
02 Jun 2026

Description

To appoint a supplier to carry out services to deliver the voice of the customer platform, the outputs of which contribute to our CMEX score. The platform needs the capability to provide dashboards, transcribe calls to text, create and send surveys with Affinity Water branding and import/export data. The platform helps to place the voice of Affinity Water customers at the centre of our business through identifying the gaps in our current customer experiences, to then improve experiences and satisfaction going forward. The platform should include but is not limited to: • Bespoke surveys sent through email and text, in line with Affinity Water's brand guidelines, fonts and logo. • Ability to access, categorise and analyse data from surveys and voice calls. • Ability to tailor surveys per process, journey, customer segment, water region etc. and send either instantly or with a delay functionality. • High-quality analysis on the surveys conducted through analytical tools to identify keywords, themes and trends. • Useable and configurable dashboards showing departments, processes, water regions, customer segments etc. • Ability to plug-in for data feeds to other in-house platforms or manually load in data. • Automated ticketing system to prioritise unresolved or dissatisfied customers to 'close the loop'. • AI functionality to interrogate system and answer user specific questions, with quantification of results. • Ability to export through Secure File Transfer Protocol (SFTP). • Ability to access online training and training library. • Ability to capture the voice of our colleagues through feedback.