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PO
PipelineFTS · 06a4ce

Robotic Process Automation and ServiceNow Resourcing Framework Agreement

Post Office Limited
Status
planned
Estimated
£32.0m
Services
Published
26 May 2026

Key facts

Notice ID
ocds-h6vhtk-06a4ce
CPV code
72000000 · IT services
Contract type
services
Next notice
01 Sept 2026
Source
Find a Tender

Timeline

  1. Published
    26 May 2026

Description

Lot 1 - Robotic Process Automation Resourcing The future supplier will be expected to provide an accredited Blue Prism Developer and a Business operational support function to support the design, development, administration, management and implementation of automation workflows and IT service enhancements within Post Office, ensuring efficient operations and scalability. It also involves maintaining and managing POL's estate of automations, ensuring they operate seamlessly while following industry-standard development life cycle management and administration management practices. This includes providing augmented resource to support the POL Robotics team as well as operational support covering: • Database maintenance including archiving • Service account management • Monitoring and alerts • Incident management • Patch management • Application support • Windows Infrastructure support Lot 2 - ServiceNow Resourcing Improve the quality, cost and agility when sourcing technical resource for the ServiceNow platforms. Establish a panel of suppliers with contracts, costs and KPIs pre agreed to enable business resourcing needs to be fulfilled at pace. This requirement covers a number of overall scenarios - Post Office Platform Team BAU Resource Augmentation - longer term needs - Post Office Project Team Resource Augmentation - Outcome based delivery

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