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Value

Type

Buyer

Notice

AWARDED

10 Jun

—

Awarded

Tender

FTS

University of Essex

Student Engagement Analytics System

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

University Hospitals of Derby and Burton NHS Foundation

Maintenance of VitalData Renal Information system

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Newport City Council

NCC202600078 - Maintenance of electric refuse collection vehicles operated and managed by NCC

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

Ministry of Justice

HMP Brixton - Shipping Container Refurbishment

Construction work· Published 10 Jun

AWARDED

10 Jun

£135k

Awarded

Tender

Sellafield Limited

19 Seater Executive Coach

Transport equipment· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Department for Environment Food & Rural Affairs

Executive Master of Public Policy

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Tunbridge Wells Borough Council

Tunbridge Wells Property Holding Audit

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Brighton and Hove City Council

Hove Beach Park Tree Watering

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Together Housing Association Limited

Provision of a procurement portaL

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

West Northamptonshire Council

South Box Vehicle

Sewage & refuse· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Broadland District Council

Media Buying Credits for Broadland District Council Recruitment Platforms

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Together Housing Association Limited

Prospect House - replacement of heating system

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

OFCOM

Data SIMs

Electrical machinery· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

POLICE DIGITAL SERVICE

ISF Membership

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Leeds and York Partnership Foundation Trust

Female PICU Beds

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS · Services

Sutton, Achieving for Children and Kingston

Royal Borough of Kingston

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

South Norfolk Council

Media Buying Credits for SNC Recruitment Platforms

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

FCDO Services

Tokyo Design Services

· Published 10 Jun

AWARDED

10 Jun

£1000k

Awarded

Tender

Gloucestershire Hospitals NHS Foundation Trust

Strategic Partnership Support

Business services· Published 10 Jun

AWARDED

10 Jun

£43k

Awarded

Below-thresh.

University Hospitals Sussex Foundation NHS Trust

JAX: Imaging maintenance (C-arm CIOS CONNECT. Southlands S/N 006-XPC0068190)

Repair & maintenance· Published 10 Jun

Page 58 of 23300

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Notice peek

TenderFTS · 06ab5f

Voice of the Customer Platform

AFFINITY WATER LIMITED

Status

active

Awarded

£417k

Services

Published

02 Jun 2026

Key facts

Notice ID: ocds-h6vhtk-06ab5f
CPV code: 79342310 · Business services
Contract type: services
Source: Find a Tender

Timeline

Published
02 Jun 2026

Description

To appoint a supplier to carry out services to deliver the voice of the customer platform, the outputs of which contribute to our CMEX score. The platform needs the capability to provide dashboards, transcribe calls to text, create and send surveys with Affinity Water branding and import/export data. The platform helps to place the voice of Affinity Water customers at the centre of our business through identifying the gaps in our current customer experiences, to then improve experiences and satisfaction going forward. The platform should include but is not limited to: • Bespoke surveys sent through email and text, in line with Affinity Water's brand guidelines, fonts and logo. • Ability to access, categorise and analyse data from surveys and voice calls. • Ability to tailor surveys per process, journey, customer segment, water region etc. and send either instantly or with a delay functionality. • High-quality analysis on the surveys conducted through analytical tools to identify keywords, themes and trends. • Useable and configurable dashboards showing departments, processes, water regions, customer segments etc. • Ability to plug-in for data feeds to other in-house platforms or manually load in data. • Automated ticketing system to prioritise unresolved or dissatisfied customers to 'close the loop'. • AI functionality to interrogate system and answer user specific questions, with quantification of results. • Ability to export through Secure File Transfer Protocol (SFTP). • Ability to access online training and training library. • Ability to capture the voice of our colleagues through feedback.