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Time to close

Value

Type

Buyer

Notice

AWARDED

10 Jun

—

Awarded

Tender

FTS

Leeds and York Partnership Foundation Trust

Female PICU Beds

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

NHS Wales Shared Service Partnership

Provision of Additional Consultancy Services to Support the Delivery of a Door Access and CCTV Upgrade Scheme at Princess of Wales Hospital, Bridgend.

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

The Police & Crime Commissioner for Sussex

Hastings Lift Works JPS3183

· Published 10 Jun

AWARDED

10 Jun

£29k

Awarded

Below-thresh.

North East Lincolnshire Borough Council

BNP799 BARTON NEW OPTIONS

Transport services· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Stockton Borough Council, Stockton-on-Tees

Mill Lane Primary - SEN Classroom Extensions and Atlerartions

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Police & Crime Commissioner for Merseyside & Chief Constable for Merseyside

Public Health Institute programme LJMU

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

GA TRAINS LIMITED

Ticket Vending Machines Support and Maintenance

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS · Services

Swansea bay University Health Board

Provision of Specialised Therapy Services for Children with Neurological Disorders

Health & social· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

The Mayor and Commonalty and Citizens of the City of London

Supplier: OKSIDIA OYCountry: FinlandDesc: Eepos Music Service Management 2026-2027

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Driver and Vehicle Standards Agency (DVSA)

Custom Fit Motorcycle Examiner Earplugs 2026

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Procurement and Logistics Service, Business Services Organisation

Patient Positioning Pads for use in Laparoscopic Surgery

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

High Peak Borough Council & Staffordshire Moorlands District Council

Leisure Centre Fitness Equipment

Musical instruments· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

Northumberland County Council

NCC1593 Former Hexham Fire Station Demolition

Construction work· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

West Northamptonshire Council

Consumables for county mortuary

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Tees Valley Combined Authority

TVCA-PROC-0748 - Internal Audit Services

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Staffordshire County Council

Permit Consultancy

· Published 10 Jun

AWARDED

10 Jun

£98.4m

Awarded

Tender

Sellafield Limited

Provision of Civilian Guard Force

Business services· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Lee Valley Regional Park Authority

Provision for LVRPA Myddelton House Cleaning Contract

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Manchester City Council

Supported Accommodation for Asylum Seeking Children (Age 16+)

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

National Oceanography Centre

Provision of Executive Search Recruitment Services

· Published 10 Jun

Page 59 of 23300

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Notice peek

TenderFTS · 06ab5f

Voice of the Customer Platform

AFFINITY WATER LIMITED

Status

active

Awarded

£417k

Services

Published

02 Jun 2026

Key facts

Notice ID: ocds-h6vhtk-06ab5f
CPV code: 79342310 · Business services
Contract type: services
Source: Find a Tender

Timeline

Published
02 Jun 2026

Description

To appoint a supplier to carry out services to deliver the voice of the customer platform, the outputs of which contribute to our CMEX score. The platform needs the capability to provide dashboards, transcribe calls to text, create and send surveys with Affinity Water branding and import/export data. The platform helps to place the voice of Affinity Water customers at the centre of our business through identifying the gaps in our current customer experiences, to then improve experiences and satisfaction going forward. The platform should include but is not limited to: • Bespoke surveys sent through email and text, in line with Affinity Water's brand guidelines, fonts and logo. • Ability to access, categorise and analyse data from surveys and voice calls. • Ability to tailor surveys per process, journey, customer segment, water region etc. and send either instantly or with a delay functionality. • High-quality analysis on the surveys conducted through analytical tools to identify keywords, themes and trends. • Useable and configurable dashboards showing departments, processes, water regions, customer segments etc. • Ability to plug-in for data feeds to other in-house platforms or manually load in data. • Automated ticketing system to prioritise unresolved or dissatisfied customers to 'close the loop'. • AI functionality to interrogate system and answer user specific questions, with quantification of results. • Ability to export through Secure File Transfer Protocol (SFTP). • Ability to access online training and training library. • Ability to capture the voice of our colleagues through feedback.