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ClosedCF · eb28d312f802

24/015 Customer Contact Solution

Tamworth Borough Council
Status
Closed
Estimated
—
Published
18 Dec 2024

Key facts

Notice ID
cf-faea6589-96e2-4c59-affc-eb28d312f802
CPV code
48000000 · Software packages
Source
Contracts Finder

Timeline

  1. Published
    18 Dec 2024

Description

Tamworth Borough Council is looking to procure a cloud-based Customer Portal, CRM, low code workflow management system and omnichannel Contact Centre Solution to help rationalise and enhance the management of digital customer contact. We want to significantly improve how customers receive updates and how workflow is managed across the organisation, with the aim of enhancing customer engagement, improving satisfaction level, providing rapid deployment of processes/workflows and making every contact count. The solution should allow the Council to make use of the latest technological advancements, offering integrated use of AI and RPA (Robotic Process Automation) functionality to further enhance efficiency by automating routine tasks and providing intelligent insights. We aim to significantly transform our customer service operations and workflow management with the use of cost-effective scalable solutions.

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Page 6 of 8261
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