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Value

Type

Buyer

Notice

AWARDED

30 Jun

—

Awarded

Tender

FTS · Services

Watford Borough Council

FM Procurement Consultancy Support

· Published 30 Jun

AWARDED

30 Jun

—

Awarded

Tender

FTS

Aspire Housing

Glazing repairs

· Published 30 Jun

AWARDED

30 Jun

£200k

Awarded

Tender

Gloucestershire Health & Care NHS Foundation Trust

Repairs and Call Outs to Generators

Repair & maintenance· Published 30 Jun

AWARDED

30 Jun

—

Awarded

Tender

NORTHERN HOUSING CONSORTIUM LIMITED

Electronic Payment Services Apr26 - Stoke on Trent City Council - awarded

Financial services· Published 30 Jun

AWARDED

30 Jun

—

Awarded

Tender

Wealden District Council

MP102 WDC Property Management Software

Software packages· Published 30 Jun

AWARDED

30 Jun

—

Awarded

Tender

FTS

Kent County Council

CN250572 Bikeability Training

· Published 30 Jun

AWARDED

30 Jun

—

Awarded

Tender

FTS

Kent County Council

CN250572 Bikeability Training

· Published 30 Jun

AWARDED

30 Jun

—

Awarded

Tender

FTS

Capital City College

Provision of Study Programme collaborative delivery contract for 26/27

· Published 30 Jun

AWARDED

30 Jun

—

Awarded

Tender

FTS

The Pensions Regulator

MPLC Licences

· Published 30 Jun

AWARDED

30 Jun

—

Awarded

Tender

FTS

NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)

Transitional Drugs 7

· Published 30 Jun

AWARDED

30 Jun

—

Awarded

Tender

FTS

University of York

Slack licencing renewal

· Published 30 Jun

AWARDED

30 Jun

—

Awarded

Tender

FTS

Breckland District Council

Biodiversity Net Gain credits

· Published 30 Jun

AWARDED

30 Jun

—

Awarded

Tender

FTS

University of York

Salesforce licencing renewal and additional products

· Published 30 Jun

AWARDED

30 Jun

—

Awarded

Tender

FTS

Gloucestershire Health & Care NHS Foundation Trust

Savi Scout

· Published 30 Jun

AWARDED

30 Jun

—

Awarded

Tender

FTS

Office for National Statistics

Provision of Data on Commercial Shipping Services

· Published 30 Jun

AWARDED

30 Jun

—

Awarded

Tender

FTS

THE CHASE SCHOOL

The Chase School - Cleaning Services

· Published 30 Jun

AWARDED

30 Jun

—

Awarded

Tender

FTS

TRINITY HOUSE

MGO - THV Alert - Certas Energy

· Published 30 Jun

AWARDED

30 Jun

—

Awarded

Tender

FTS

Financial Conduct Authority

· Published 30 Jun

AWARDED

30 Jun

—

Awarded

Tender

FTS · Works

South Ayrshire Council

Girvan Primary School New Build - Supervisor and Inspection Services

· Published 30 Jun

AWARDED

30 Jun

—

Awarded

Tender

FTS

South Hams District Council

Dartmouth Park and Ride

· Published 30 Jun

Page 65 of 23300

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Notice peek

TenderFTS · 05085d

HMRC Contact Centre as a Service (CCaaS)

HM Revenue & Customs

Status

complete

Awarded

—

Published

02 Jun 2026

Key facts

Notice ID: ocds-h6vhtk-05085d
Awarded to: CAPGEMINI UK PLC
Source: Find a Tender

Timeline

Published
02 Jun 2026

Description

Provision of an implementation partner and CCaaS software vendor to support development of a CCaaS solution to replace its current legacy services. The CCaaS Programme aims to procure a solution encompassing: 1. The provision of product licenses and future acquisition/development of associated add-on products. 2. Service design, implementation and configuration services. 3. Run & support services, including proactive maintenance and testing. 4. Ongoing optimisation of services with the potential for innovation and transformation The procurement process conducted was as follows: Phase 1 - Conditions of Participation - Participants = 13 Suppliers who registered interest in participating in the CCaaS procurement were issued a Conditions of Participation Questionnaire. This included compliance questions, Financial Viability Risk Assessments and several qualitative questions. 13 responses were submitted. Evaluation was conducted against this questionnaire with the top scoring 6 responders being invited to submit initial tenders. Phase 2 - Invitation to Submit Initial Tender - Participants = 5 The top scoring 6 bidders were invited submit initial tenders inclusive of qualitative questions, functional and non-functional requirements, and initial pricing model. 5 initial tenders were submitted by the closing date. An initial Price Per Quality Point (PQP) score was calculated, with the top 3 bidders being taken through to the following Product Validation exercise. Phase 3 - Product Validation Stage - Participants = 3 The 3 highest scoring bidders were invited to participate in a Product Validation Stage. This exercise required participants to configure and demonstrate their proposed solutions against a series of business outcomes, with detailed requirements to be demonstrated in each outcome. The top placed 2 bidders were advanced to Negotiation. Phase 4 - Negotiation - Participants = 2 The down-selected 2 bidders were invited to take part in a series of negotiation workshops aligned to the negotiable contract terms. Suppliers were required to ensure that they provided solutions which met the Authority's required outcomes within the Model Services Contract. Both bidders successfully completed this phase. Phase 5 - Invitation to Submit Final Tenders (ISFT) - Participants = 2 Following negotiation, the two final bidders were invited to submit final tenders and pricing models. These were evaluated and awarded a final PQP score. The top placed scoring bidder has been selected as the Preferred Bidder.

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