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Value

Type

Buyer

Notice

AWARDED

15 Jun

£92k

Awarded

Below-thresh.

Derbyshire County Council

PLACE1204ET Adult Care tender A01266/DD26 Genesis Centre- Call-off from the PLACE059 Passenger Transport DPS

Transport services· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

THE OPEN UNIVERSITY

NanoSims Annual Service Contract

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

UK Research and Innovation

UKRI-6090 R5560 ADCs for the WISH Instrument at ISIS

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

Kent County Council

St Mildred's Primary Infant School, Roof Works

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

Liverpool City Council

Procurement of 9 Accessible Minibuses

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

Hertfordshire County Council

Maintenance of Safety Camera Sites (Sensys Gatso equipment)

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

Oxford City Council

RFQ for RIBA Stage 2 Compliant Whole Site Decarbonisation Plans for Two Oxford City Council Depots - AWARD

Architecture & engineering· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

FAMILY HOUSING ASSOCIATION (BIRKENHEAD AND WIRRAL)LIMITED

Planned Maintenance 2026 - Contract A

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

The Mayor and Commonalty and Citizens of the City of London

TBMT - MEP Consultant

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

Leeds Teaching Hospitals NHS Trust

One-off purchase – SURPASS ELITE Flow Diverter (Neurovascular Device)

· Published 15 Jun

AWARDED

15 Jun

£125k

Awarded

Tender

UK Research and Innovation

UKRI-5456 EPSRC Mixed Gender Panel Policy (MGPP) Evaluation

R&D services· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

Rotherham Borough Council

DLT Coaching Support Programme

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

Birmingham City Council

RM6099 Provision of Civil Parking Enforcement Technology

Other services· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

BUCKINGHAMSHIRE HEALTHCARE NHS TRUST

Samples Courier

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

Darlington Borough Council

ARJO SUPPLY AND SERVICE MAINTENANCE

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

Middlesbrough Council

ECC022 - Supply of Logistics UK Vision Portal for Digital Tachograph Management

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

Isle of Wight Council

Wightfibre Limited Server Hosting

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

Norfolk County Council

Design Manufacture and Installation of Museum Standard Display Cases for the Boudica Gallery at Norwich Castle Museum

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

West Northamptonshire Council

Indeed commercial advertising contract

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

NHS Property Services

Roof & Intruder Alarm at Coppull Clinic

· Published 15 Jun

Page 71 of 23300

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Notice peek

TenderFTS · 06ab5f

Voice of the Customer Platform

AFFINITY WATER LIMITED

Status

active

Awarded

£417k

Services

Published

03 Jun 2026

Key facts

Notice ID: ocds-h6vhtk-06ab5f
CPV code: 79342310 · Business services
Contract type: services
Source: Find a Tender

Timeline

Published
03 Jun 2026

Description

To appoint a supplier to carry out services to deliver the voice of the customer platform, the outputs of which contribute to our CMEX score. The platform needs the capability to create and send surveys with Affinity Water branding, provide corresponding dashboards and import/export data. The platform helps to place the voice of Affinity Water customers at the centre of our business through identifying the gaps in our current customer experiences, to then improve experiences and satisfaction going forward. The platform should include but is not limited to: • Bespoke surveys sent through email and text, in line with Affinity Water's brand guidelines, fonts and logo. • Ability to access, categorise and analyse data from surveys. • Ability to tailor surveys per process, journey, customer segment, water region etc. and send either instantly or with a delay functionality. • High-quality analysis on the surveys conducted through analytical tools to identify keywords, themes and trends. • Useable and configurable dashboards showing departments, processes, water regions, customer segments etc. • Ability to plug-in for data feeds to other platforms or manually load in data. • Automated ticketing system to prioritise unresolved or dissatisfied customers to 'close the loop'. • AI functionality to interrogate system and answer user specific questions, with quantification of results. • Ability to export through Secure File Transfer Protocol (SFTP). • Ability to access online training and training library. • Ability to capture the voice of our colleagues through feedback.