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Value

Type

Buyer

Notice

AWARDED

09 Jun

—

Awarded

Tender

FTS

NHS England

Evaluation of antibiotic products for antimicrobial subscription model scheme

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

Transport for London

Bombardier Trams Brake Caliper Overhaul, London Trams Rolling Stock

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

City & County of Swansea

Contract for Demolition and remedial works to Chimneys at various properties

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency

RCGP TARGET Contract 2026-2029

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

Department of Health & Social Care

DHSC:PCP: Emotional and Psychological Support Service - LEEDS Inquiry and beyond

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

West Northamptonshire Council

Delapre Wayfinding

· Published 09 Jun

AWARDED

09 Jun

£9k

Awarded

Below-thresh.

Parliamentary and Health Service Ombudsman

PR2313 - HR Advisory Service

Business services· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

North Yorkshire County Council

SPF0072 - SCHOOL TRANSPORT - REQUEST FOR QUOTATION - KNARESBOROUGH AREA - 4 SEATS

· Published 09 Jun

AWARDED

09 Jun

£75k

Awarded

Below-thresh.

East and North Hertfordshire Teaching NHS Trust

ENHT - Swift Ward Ceiling Repair Works

Construction work· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

UK Research and Innovation

CSP26587 - Spectrometer Base Frame

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

New College Durham

ePortfolio

Software packages· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

Wolverhampton City Council

QQ26029 - Provision of food waste caddy liners

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS · Services

Sutton, Achieving for Children and Kingston

London Borough of Richmond

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

Transport for London

DLR Thamesmead Extension - Gas Diversion Feasibility Design and Options Study

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

UK Research and Innovation

UKRI-6128 - EODH platform operations and DevOps maintenance

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

NORTHERN HOUSING CONSORTIUM LIMITED

TEL L1 DA Jul26 - Mole Valley District Council - awarded

Repair & maintenance· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

Lincolnshire Community Health Service NHS Trust

Newspaper Licencing

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

Grwp Cynefin

CYNNAL A CHADW TIROEDD | GROUNDS MAINTENANCE

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

Royal Holloway and Bedford New College

RHUL-26090 Arts and Queens Lecture Theatre Refurbishment (Seats and Benches)

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

Department for Culture, Media and Sport

Financial Times Subscription 26/27

· Published 09 Jun

Page 72 of 23300

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Notice peek

TenderFTS · 06ab5f

Voice of the Customer Platform

AFFINITY WATER LIMITED

Status

active

Awarded

£417k

Services

Published

02 Jun 2026

Key facts

Notice ID: ocds-h6vhtk-06ab5f
CPV code: 79342310 · Business services
Contract type: services
Source: Find a Tender

Timeline

Published
02 Jun 2026

Description

To appoint a supplier to carry out services to deliver the voice of the customer platform, the outputs of which contribute to our CMEX score. The platform needs the capability to provide dashboards, transcribe calls to text, create and send surveys with Affinity Water branding and import/export data. The platform helps to place the voice of Affinity Water customers at the centre of our business through identifying the gaps in our current customer experiences, to then improve experiences and satisfaction going forward. The platform should include but is not limited to: • Bespoke surveys sent through email and text, in line with Affinity Water's brand guidelines, fonts and logo. • Ability to access, categorise and analyse data from surveys and voice calls. • Ability to tailor surveys per process, journey, customer segment, water region etc. and send either instantly or with a delay functionality. • High-quality analysis on the surveys conducted through analytical tools to identify keywords, themes and trends. • Useable and configurable dashboards showing departments, processes, water regions, customer segments etc. • Ability to plug-in for data feeds to other in-house platforms or manually load in data. • Automated ticketing system to prioritise unresolved or dissatisfied customers to 'close the loop'. • AI functionality to interrogate system and answer user specific questions, with quantification of results. • Ability to export through Secure File Transfer Protocol (SFTP). • Ability to access online training and training library. • Ability to capture the voice of our colleagues through feedback.