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Value

Type

Buyer

Notice

AWARDED

09 Jun

—

Awarded

Tender

FTS

University of Huddersfield

Temporary Recruitment Services

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

NHS Wales Shared Service Partnership

SALUD Browser Based Dental Management System

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

Southend-on-Sea City Council

Commissioning, Procurement And Contract Management Target Operating Model

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

BOURNEMOUTH UNIVERSITY

Healthcare & Social Services Assessment for Occupational Health Referrals

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

Suffolk County Council Passenger Transport

2026-06-09 09:00 - QBE400 Haughley to New Path Education, Bury St Edmunds - AWARD

Transport services· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

Darlington Borough Council

Maintenance and 24 Hour Call off/Repairs Service of Doors, Gates and Lifeline Equipment

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

UK Industrial Fusion Solutions Ltd

DCO Interface, Co-ordination and Consultation Services

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

Bedford Borough Council

LGPS Scheme Change Communication

Financial services· Published 09 Jun

AWARDED

09 Jun

£14k

Awarded

Below-thresh.

FCDO Services

SCS1 Recruitment (IT)

Business services· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

Kent County Council

Principal Bridge Inspections 2026/27 East Kent & Mid/ West Kent Lot 2 (Rail and Non-Rail Bridges)

Architecture & engineering· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

City of Bradford Metropolitan District Council

Shipley AT & PRI - Paving Materials

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

Kent County Council

Principal Bridge Inspections 2026/27 Mid/West Kent (Non-Rail Bridges)

Architecture & engineering· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

West Midlands Combined Authority

Supplemental Agreement to an existing Development Services Agreement for Engineering Stage 4 for Witton and Aston Rail Stations

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS · Services

Sutton, Achieving for Children and Kingston

Royal Borough of Kingston

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

Stockton Borough Council, Stockton-on-Tees

Artist & Crew Catering for SIRF 2026

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS · Services

Sutton, Achieving for Children and Kingston

Royal Borough of Kingston

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

British Council

China Event/exhibition management Service

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

Central Bedfordshire Council

CBC-2038-W-26148-EM De minimis enhancement to commercial bus service 74.

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

Homes England (the name adopted by the Homes and Communities Agency)

Northstowe - Hayden Land - Valuation

Real estate· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

West Northamptonshire Council

Diesel generator

· Published 09 Jun

Page 73 of 23300

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Notice peek

TenderFTS · 06ab5f

Voice of the Customer Platform

AFFINITY WATER LIMITED

Status

active

Awarded

£417k

Services

Published

02 Jun 2026

Key facts

Notice ID: ocds-h6vhtk-06ab5f
CPV code: 79342310 · Business services
Contract type: services
Source: Find a Tender

Timeline

Published
02 Jun 2026

Description

To appoint a supplier to carry out services to deliver the voice of the customer platform, the outputs of which contribute to our CMEX score. The platform needs the capability to provide dashboards, transcribe calls to text, create and send surveys with Affinity Water branding and import/export data. The platform helps to place the voice of Affinity Water customers at the centre of our business through identifying the gaps in our current customer experiences, to then improve experiences and satisfaction going forward. The platform should include but is not limited to: • Bespoke surveys sent through email and text, in line with Affinity Water's brand guidelines, fonts and logo. • Ability to access, categorise and analyse data from surveys and voice calls. • Ability to tailor surveys per process, journey, customer segment, water region etc. and send either instantly or with a delay functionality. • High-quality analysis on the surveys conducted through analytical tools to identify keywords, themes and trends. • Useable and configurable dashboards showing departments, processes, water regions, customer segments etc. • Ability to plug-in for data feeds to other in-house platforms or manually load in data. • Automated ticketing system to prioritise unresolved or dissatisfied customers to 'close the loop'. • AI functionality to interrogate system and answer user specific questions, with quantification of results. • Ability to export through Secure File Transfer Protocol (SFTP). • Ability to access online training and training library. • Ability to capture the voice of our colleagues through feedback.