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DD
TenderFTS · 06aa6c

Provision of UX Training & Certification

DfT, Driver and Vehicle Licensing Agency
Status
complete
Awarded
—
Published
01 Jun 2026

Key facts

Notice ID
ocds-h6vhtk-06aa6c
Awarded to
The Nielsen Norman Group Inc
Source
Find a Tender

Timeline

  1. Published
    01 Jun 2026

Description

The Interaction Design team is responsible for delivering digital designs for online services, ensuring alignment with Government and accessibility standards. The team comprises individuals with varied levels of experience, and training is structured to support both foundational learning and advanced development. All staff are required to undertake UX Certification courses and exams aligned to the Interaction Design specialism. New staff will complete five courses and exams covering best practice principles applicable across web, mobile, and app design. Existing certified staff will undertake an additional five courses and exams to further enhance their skillset. This structured training approach ensures business continuity, particularly for new team members or those entering development programmes. Given the high turnover in the design market, rapid and targeted upskilling is essential to maintain service quality and delivery efficiency.

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