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Value

Type

Buyer

Notice

AWARDED

16 Jun

—

Awarded

Tender

FTS

East Devon District Council

ED0400-25 - Block 2 Meadow Road - External Fabric Upgrades

· Published 16 Jun

AWARDED

16 Jun

—

Awarded

Tender

FTS

Foreign Commonwealth and Development Office

Event Venue for King's Birthday Party for British Embassy Bangkok

· Published 16 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

Government Commercial Agency

Space Technology Solutions

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

MHRA

Coaching Services for Senior MHRA Staff

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

Westminster Council City

Ebury Phase 2 - New build warranty and insurance

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

Southern Housing

Lift Maintenance and Servicing for North Region

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

Oxfordshire County Council

Asbestos Repairs and Removal

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

Nottingham City Council

CPU 7382 Framework Supply and Installation of Fencing and Security Products Framework

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

Financial Conduct Authority

LSEG Data Access

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

Ministry of Justice

Community Justice Learning (Professional Qualification in Probation)

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

Hafod Housing Association

Lifts, Platform Lifts and Stairlifts Service and Maintenance

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

NHS DEVON INTEGRATED CARE BOARD

Primary Care Healthcare waste collection and disposal service to General Practice and Community Pharmacy for NHS Devon Integrated Care Board (ICB)

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

FIRST GREATER WESTERN LIMITED

Engineering consumables, tooling and fasteners

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

The Mayor and Commonalty and Citizens of the City of London

CoLP Mounted Section - MEP

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

Mid Devon District Council

Lifeline and Out of Hours Contact Centre Services

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

Amplius Living

Installation, servicing, repairs and maintenance of Door Entry, Access Control systems (Amplius North)

· Published 15 Jun

AWARDED

15 Jun

£50k

Awarded

Below-thresh.

Nottinghamshire County Council

Midlands Nuclear Supply Chain Study - EMCCA

R&D services· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

Financial Conduct Authority

Microsoft Enterprise Support Services

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

Places for People Group Limited

Decarbonisation Framework

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

ANGLIAN LEARNING

Supply Teachers and Education Recruitment

· Published 15 Jun

Page 74 of 23300

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Notice peek

TenderFTS · 06ab5f

Voice of the Customer Platform

AFFINITY WATER LIMITED

Status

active

Awarded

£417k

Services

Published

03 Jun 2026

Key facts

Notice ID: ocds-h6vhtk-06ab5f
CPV code: 79342310 · Business services
Contract type: services
Source: Find a Tender

Timeline

Published
03 Jun 2026

Description

To appoint a supplier to carry out services to deliver the voice of the customer platform, the outputs of which contribute to our CMEX score. The platform needs the capability to create and send surveys with Affinity Water branding, provide corresponding dashboards and import/export data. The platform helps to place the voice of Affinity Water customers at the centre of our business through identifying the gaps in our current customer experiences, to then improve experiences and satisfaction going forward. The platform should include but is not limited to: • Bespoke surveys sent through email and text, in line with Affinity Water's brand guidelines, fonts and logo. • Ability to access, categorise and analyse data from surveys. • Ability to tailor surveys per process, journey, customer segment, water region etc. and send either instantly or with a delay functionality. • High-quality analysis on the surveys conducted through analytical tools to identify keywords, themes and trends. • Useable and configurable dashboards showing departments, processes, water regions, customer segments etc. • Ability to plug-in for data feeds to other platforms or manually load in data. • Automated ticketing system to prioritise unresolved or dissatisfied customers to 'close the loop'. • AI functionality to interrogate system and answer user specific questions, with quantification of results. • Ability to export through Secure File Transfer Protocol (SFTP). • Ability to access online training and training library. • Ability to capture the voice of our colleagues through feedback.