Description
Market Brief: Employee Engagement Surveys, Diagnostics, and HR Mentorship Support West London Waste Authority (WLWA).
West London Waste Authority (WLWA) is responsible for sustainable waste management across six London boroughs: Brent, Ealing, Harrow, Hillingdon, Hounslow, and Richmond upon Thames. We are committed to fostering a high-performance, inclusive, and engaged workforce and are seeking expressions of interest from expert providers in employee engagement solutions.
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WLWA is seeking a strategic partner to deliver a comprehensive three-year employee engagement programme that includes:
-Annual Engagement Surveys - Focused on eNPS, the 9 Habits of Trust, and WLWA values (Leadership, Empowerment, Agility, and Partnership).
-360-Degree Feedback - Leadership and manager development with tailored coaching support.
-Borough-Level Insights - Comparative engagement analysis across multiple locations.
-Pulse Surveys & Real-Time Analytics - Agile, data-driven decision-making via quarterly pulse surveys.
-HR Mentorship & Strategic Support - Expert coaching and training for leadership & HR teams.
-Data-Driven Insights & Reporting - Standardised KPIs for benchmarking and actionable reporting.
Who Should Express Interest?
We are interested in speaking with experienced providers who can:
-Design and implement large-scale employee engagement surveys.
-Use industry-leading technology platforms to ensure high response rates and robust analytics.
-Offer expert HR mentorship to turn survey results into meaningful actions.
-Demonstrate a strong track record of working with public sector organisations or multi-location teams.
-Ensure full GDPR compliance with secure data handling and reporting.
Next Steps
Contact: Emma Lippiatt | emmalippiatt@westlondonwaste.gov.uk
If you are interested in exploring this opportunity, please get in touch for the specification to quote.
***Please note this will not be an advertised opportunity as the procurement over the 3 years duration, would be considered a low value procurement and would follow a Request For Quotation process (RFQ)***