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HH
TenderFTS · 069a02

Procurement for Microsoft Teams Voice & Omnichannel Contact Centre Solution

HABINTEG HOUSING ASSOCIATION LIMITED
Status
active
Estimated
£292k
Services
Published
07 Jul 2026

Key facts

Notice ID
ocds-h6vhtk-069a02
CPV code
64200000 · Postal & telecomms
Contract type
services
Source
Find a Tender

Timeline

  1. Published
    07 Jul 2026

Description

Habinteg's internal staff use Microsoft Teams for internal collaboration, chat, and video meetings. However, external telephony and customer-facing operations remain on a legacy, on-premises Avaya IP Office system. We are now seeking to migrate our telephony to Microsoft Teams Voice and implement a certified Omnichannel Contact Centre solution Note: Habinteg are already licensed for Microsoft 365 E5 which includes the Microsoft Teams Voice licenses. Indicative user volumes are as follows: ▪ 139 internal staff users (Teams Voice) who work across the UK. ▪ 12 contact centre users (agents/supervisors) who either work from home or from Habinteg's Head Office in Bradford. These figures are provided for sizing and commercial modelling purposes and may be refined during procurement. A modern solution is needed to support staff consistently across office and home working. The goal is not just to replace telephony, but to improve how tenant contact is handled, monitored, and supported.

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2,948 noticesopen · sorted by deadline ascending
Page 8 of 148
Time to close
Value
Type
Buyer
Notice
Closing this week20 notices
3d
10 Jul
—
Estimated
Tender
CF
ES
East Sussex County Council
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—
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East Sussex County Council
Taxi and MPV (1-8 seats) - Taxi and MPV (1-8 seats)
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3d
10 Jul
—
Estimated
Tender
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ES
East Sussex County Council
Taxi and MPV (1-8 seats) Passenger Assistant - Taxi and MPV (1-8 seats) Passenger Assistant
Transport services· Published 06 Jul
3d
10 Jul
—
Estimated
Tender
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ES
East Sussex County Council
Taxi and MPV (1-8 seats) Passenger Assistant - Taxi and MPV (1-8 seats) Passenger Assistant
Transport services· Published 06 Jul
3d
10 Jul
—
Estimated
Tender
CF
ES
East Sussex County Council
Taxi and MPV (1-8 seats) Passenger Assistant - Taxi and MPV (1-8 seats) Passenger Assistant
Transport services· Published 07 Jul
3d
10 Jul
£250k
Estimated
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3d
10 Jul
£400k
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3d
10 Jul
£400k
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Derbyshire County Council
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3d
10 Jul
£1.0m
Estimated
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CF
BS
BIP SOLUTIONS LIMITED
Opportunity to Tender - Track / Access Matting - Regional Framework Lots (England) - J. Murphy & Sons
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10 Jul
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Estimated
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MM
MCA - Maritime and Coastguard Agency
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10 Jul
—
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London Borough of Tower Hamlets
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London Borough of Tower Hamlets
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—
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University of Dundee
Provision of External Audit Services
· Published 19 May
3d
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£220k
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10 Jul
—
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Ceredigion County Council
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Page 8 of 148
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