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CLOSED
16 Jan
£3.0m
Estimated
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CC
Cornwall Council
Electronic Case Management System for Multiple Vulnerabilities
Software packages· Published 09 Dec
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14 Jan
£143.0m
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Cornwall Council
Cornwall's Franchising & Bus Reform Pilot
Transport services· Published 09 Dec
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The City of Edinburgh Council
Tweed Lodge Care Home Services
Health & social· Published 09 Dec
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Tameside College
CA16870 - Tameside College - Request for a Laser Cutting Machine
Industrial machinery· Published 09 Dec
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TRANSPORT FOR WALES RAIL LTD
Mk4 OH2 Minus and Corrosion Repair
· Published 09 Dec
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Elvetham Heath Parish Council
Grounds Maintenance Contract for Elvetham Heath Parish Council
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Community Deceased Removals
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Digital Place - Call-off from GCloud14 (RM1557.13)
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09 Dec
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HO MR 24 066 / NLC-SLP-25-014: Lanark County Council - Swedish Timbers Full Project Works Package
Construction work· Published 09 Dec
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£30k
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Homes England - Development and Regeneration Technical Services Framework 2023-2027 - Goonhavern, Cornwall
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09 Dec
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North Devon District Council
NDC0062-25 - Larkstone Car Park LED Lighting Replacement
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09 Dec
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Staffordshire County Council
VR / XR Platform
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Out of Hours and Warden Call Handling Services
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Medicine Discovery Catapult
Creative Design Agency
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250076 Contract for the Provision of a Development Programme to Support Foundation Trainee Pharmacists to Prepare for the Common Registration Assessment
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BALFOUR BEATTY CIVIL ENGINEERING LIMITED
Balfour Beatty - Roads North of the Thames-LTC - Serviced Pitch Site Works
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20 Jan
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Avon and Wiltshire Mental Health Partnership NHS trust
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08 Dec
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UHB/ BSOL ICS Integrated Patient Pathway
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08 Dec
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Choice Housing Ireland Limited
PRN25088 Scaffolding Contractor
· Published 08 Dec
CLOSED
27 Jan
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DERBY CITY COUNCIL
TD2291- Debt Resolution Services
IT services· Published 08 Dec
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Notice peek

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LF
ClosedCF · 3f3089a52594

Contact Centre Management System

Leeds Federated Housing Association Ltd
Status
Closed
Estimated
—
Published
20 Feb 2025

Key facts

Notice ID
cf-ac757965-9186-4e15-a825-3f3089a52594
CPV code
64200000 · Postal & telecomms
Source
Contracts Finder

Timeline

  1. Published
    20 Feb 2025

Description

Leeds Federated is seeking to appoint a suitably skilled and experienced contact centre management system provider to supply and maintain an effective inbound and outbound communications platform. Leeds Federated currently have a small but growing Customer Service team with 12 users including operatives, staff with supervisory system access, and a contact centre manager. In addition to the core customer contact centre, Staff in the Leeds Federated Income team, and Neighbourhood team require access to a system which also allows for incoming and outgoing call management. In line with current and future requirements over the next three years, Leeds Federated is seeking a contract management system with the ability to service up to 50 users concurrently via VOIP, ideally via a desktop platform in addition to a mobile solution.Leeds Federated are seeking to appoint a partner that can meet current and future requirements in terms of providing a leading customer contact solution for both inbound and outbound communication primarily in terms of voice calls, but also via alternative media. Leeds Federated understand that an effective contact management platform has the ability to add significant value to the levels of customer service offered, and as such is seeking a solution that is simple to use, intuitive, and offers high levels of statistical insight, both in terms of customer contact, but also operative behaviour.Further details are contained within the tender documents.

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