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Time to close

Value

Type

Buyer

Notice

AWARDED

08 Jun

—

Awarded

Tender

FTS

London Borough of Barking and Dagenham

Provision of Occupational Health, Safety and Wellbeing (OHSW) Training

· Published 08 Jun

AWARDED

08 Jun

—

Awarded

Tender

FTS

TRIANGLE HOUSING ASSOCIATION LIMITED

Supply of Care and Support Agency Workers Call-off Contract (Staff Nursing)

· Published 08 Jun

AWARDED

08 Jun

—

Awarded

Tender

FTS

TRIANGLE HOUSING ASSOCIATION LIMITED

Supply of Care and Support Agency Workers Call-off Contract (Rutledge Recruitment)

· Published 08 Jun

AWARDED

08 Jun

—

Awarded

Tender

FTS

TRIANGLE HOUSING ASSOCIATION LIMITED

Supply of Care and Support Agency Workers Call-off Contract (Prime Recruitment Services)

· Published 08 Jun

AWARDED

08 Jun

—

Awarded

Tender

FTS

TRIANGLE HOUSING ASSOCIATION LIMITED

Supply of Care and Support Agency Workers Call-off Contract (Peninsula Care Services)

· Published 08 Jun

AWARDED

08 Jun

—

Awarded

Tender

FTS

TRIANGLE HOUSING ASSOCIATION LIMITED

Supply of Care and Support Agency Workers Call-off Contract (NISI Enterprises Limited T/A NISI Staffing)

· Published 08 Jun

AWARDED

08 Jun

—

Awarded

Tender

FTS

TRIANGLE HOUSING ASSOCIATION LIMITED

Supply of Care and Support Agency Workers Call-off Contract (New Age Recruiters)

· Published 08 Jun

AWARDED

08 Jun

—

Awarded

Tender

FTS

TRIANGLE HOUSING ASSOCIATION LIMITED

Supply of Care and Support Agency Workers Call-off Contract (MPA Recruitment)

· Published 08 Jun

AWARDED

08 Jun

—

Awarded

Tender

FTS

TRIANGLE HOUSING ASSOCIATION LIMITED

Supply of Care and Support Agency Workers Call-off Contract (Lucas Love Healthcare)

· Published 08 Jun

AWARDED

08 Jun

—

Awarded

Tender

FTS

TRIANGLE HOUSING ASSOCIATION LIMITED

Supply of Care and Support Agency Workers Call-off Contract (First Choice Selection Services)

· Published 08 Jun

AWARDED

08 Jun

—

Awarded

Tender

FTS

TRIANGLE HOUSING ASSOCIATION LIMITED

Supply of Care and Support Agency Workers Call-off Contract (Everest Recruitment and Services)

· Published 08 Jun

AWARDED

08 Jun

—

Awarded

Tender

FTS

TRIANGLE HOUSING ASSOCIATION LIMITED

Supply of Care and Support Agency Workers Call-off Contract (Diamond Medical)

· Published 08 Jun

AWARDED

08 Jun

—

Awarded

Tender

FTS

TRIANGLE HOUSING ASSOCIATION LIMITED

Supply of Care and Support Agency Workers Call-off Contract (Bond Search and Selection)

· Published 08 Jun

AWARDED

08 Jun

—

Awarded

Tender

FTS

TRIANGLE HOUSING ASSOCIATION LIMITED

Supply of Care and Support Agency Workers Call-off Contract (Balmoral Healthcare Agency)

· Published 08 Jun

AWARDED

08 Jun

—

Awarded

Tender

FTS

TRIANGLE HOUSING ASSOCIATION LIMITED

Supply of Care and Support Agency Workers Call-off Contract (Axis Recruitment)

· Published 08 Jun

AWARDED

08 Jun

—

Awarded

Tender

FTS

TRIANGLE HOUSING ASSOCIATION LIMITED

Supply of Care and Support Agency Workers Call-off Contract (Ametrine Care Services)

· Published 08 Jun

AWARDED

08 Jun

—

Awarded

Tender

FTS

TRIANGLE HOUSING ASSOCIATION LIMITED

Supply of Care and Support Agency Workers Framework

· Published 08 Jun

AWARDED

08 Jun

—

Awarded

Tender

FTS

NHS Property Services Limited

External Works at Green Lane Clinic

· Published 08 Jun

AWARDED

08 Jun

—

Awarded

Tender

Environment Agency

KSL - SE - AOMR Lot 2 - Allington Tidal Works (Phased D&B)

Construction work· Published 08 Jun

AWARDED

08 Jun

—

Awarded

Tender

FTS

NORTHERN GAS NETWORKS LIMITED

East Coast Hydrogen FEED Design & PEC Work Packages

· Published 08 Jun

Page 1 of 24491

Notice peek

TenderFTS · 06ab5f

Voice of the Customer Platform

AFFINITY WATER LIMITED

Status

active

Awarded

£417k

Services

Published

02 Jun 2026

Key facts

Notice ID: ocds-h6vhtk-06ab5f
CPV code: 79342310 · Business services
Contract type: services
Source: Find a Tender

Timeline

Published
02 Jun 2026

Description

To appoint a supplier to carry out services to deliver the voice of the customer platform, the outputs of which contribute to our CMEX score. The platform needs the capability to provide dashboards, transcribe calls to text, create and send surveys with Affinity Water branding and import/export data. The platform helps to place the voice of Affinity Water customers at the centre of our business through identifying the gaps in our current customer experiences, to then improve experiences and satisfaction going forward. The platform should include but is not limited to: • Bespoke surveys sent through email and text, in line with Affinity Water's brand guidelines, fonts and logo. • Ability to access, categorise and analyse data from surveys and voice calls. • Ability to tailor surveys per process, journey, customer segment, water region etc. and send either instantly or with a delay functionality. • High-quality analysis on the surveys conducted through analytical tools to identify keywords, themes and trends. • Useable and configurable dashboards showing departments, processes, water regions, customer segments etc. • Ability to plug-in for data feeds to other in-house platforms or manually load in data. • Automated ticketing system to prioritise unresolved or dissatisfied customers to 'close the loop'. • AI functionality to interrogate system and answer user specific questions, with quantification of results. • Ability to export through Secure File Transfer Protocol (SFTP). • Ability to access online training and training library. • Ability to capture the voice of our colleagues through feedback.

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