Institute of Customer Service
UnknownCompany number03316394
Company typeUnknown
JurisdictionUnknown
IncorporatedInvalid Date
Concentration risk
Buyer concentrationMedium risk
56%Top 3 buyers account for 56% of total contract value
Sector concentrationHigh risk
100%Top 2 sectors represent 100% of portfolio
Single buyer dependencyLow risk
23%Largest buyer (HM Land Registry) represents 23% of total value
Route to marketHigh risk
100%100% of contract value via direct award
Contract renewal windowLow risk
1 in 24mo1 contracts due for renewal in next 24 months
New buyer acquisitionMedium risk
1 in 24mo1 new buying relationships in last 24 months
Buyer breakdown9 buyers
Total buyers9
Top 5 concentration79%
Returning buyers8
New buyers (24 mo)1
Top buyers by contract value
Sector breakdown1 sectors
100%
OtherOther
Other
StableContract value£253k
Contracts10
Buyers9
Contract patterns
Avg contract value£25k
Avg duration2yr 3mo
Renewal rate11%
Total contracts10
Awards by year
12018£50k
42021£52k
32022£94k
12025£57k
Procurement route
Direct award