Colville Heat Network - Metering and Billing Services Contract

London Borough of HackneycontractFind a TenderRef ocds-h6vhtk-05f8fcProcurement Act 2023SME suitableactive
View buyer

Estimated value

£800k

services

Awarded value

Suppliers

0

Lots

1

0 awarded

Published

18 Dec 2025

Description

Hackney Council is seeking to appoint a specialist utility services provider to deliver a long-term Metering and Billing (M&B) service for the Colville Heat Network. The contract will cover the full lifecycle of metering and billing operations, including data management, customer billing, payment collection, customer service, and regulatory compliance. The appointed supplier will work closely with Hackney’s DBOM (Design, Build, Operate and Maintain) contractor to ensure efficient service delivery to around 1,300 residential and commercial connections across the Colville and Britannia developments. The contract will be for an initial term of 8 years, with options to extend up to 14 years in total.

Scope

Reference
DN775606
Total value
£800,000 excluding VAT
£960,000 including VAT
Above the relevant threshold
Commercial tool
Standalone contract
Contract dates
21 Apr 2026 to 30 Jun 2040
Main category
services
CPV classifications
38551000
50324100
65500000
Contract locations
Hackney and Newham, United Kingdom
Particular suitability
Small and medium-sized enterprises (SME)

Award criteria

Criteria the buyer will use to evaluate bids.

NameDescriptionTypeWeighting
Priceprice30.00%
Qualityquality70.00%

Participation

Conditions suppliers must meet to bid.

Suppliers must meet the Authority’s Conditions of Participation relating to legal standing and economic and financial capacity. This includes confirmation of eligibility and exclusion grounds, registration on the Central Digital Platform, minimum financial turnover requirements, appropriate insurance cover, compliance with data protection and cybersecurity obligations, and adherence to applicable legislation including the Modern Slavery Act 2015. These requirements will be assessed on a pass/fail basis at selection stage.

Suppliers must demonstrate the technical and professional ability to deliver the contract requirements, including relevant experience, systems capability, delivery capacity and service performance. Where specific standards, certifications or qualifications are referenced, the Authority will accept equivalent qualifications, standards or evidence demonstrating equivalent capability. Assessment will be undertaken in accordance with the Procurement Specific Questionnaire.

Suppliers will be selected to tender based on their responses to the Procurement Specific Questionnaire (PSQ), including satisfaction of the Conditions of Participation and assessment of relevant experience, technical capability, delivery capacity, customer service approach and social value. Only suppliers meeting all mandatory requirements and achieving the highest scores at selection stage will be invited to submit a tender.

Submission & procedure

Enquiry deadline
22 Jan 2026, 5:00 pm
Submission address
https://www.londontenders.org
Electronic submission
Yes
Procedure
Competitive flexible procedure