Provision of Customer Experience Platform

Crown Commercial ServicecontractContracts FinderRef CCTS22A93.complete
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Estimated value

£999k

Awarded value

£999k

Awarded 29 May 2023

Suppliers

1

Lots

1

1 awarded

Published

30 Jun 2023

Deadline 23 Jan 2023

Description

A SaaS Customer Experience platform to measure and research customer satisfaction for the services we operate. This includes capabilities to collaboratively build and host surveys with an extensive range of question types, conduct digital user experience testing and to analyse, report and share insights including dynamic dashboards. This also includes capabilities to integrate survey data from other sources

Scope

Reference
CCTS22A93.
Total value
£999,000 excluding VAT
Commercial tool
Standalone contract
Contract dates
29 May 2023 to 28 May 2026
CPV classifications
48517000 79311300 79342311

Submission & procedure

Submission deadline
23 Jan 2023, 12:00 am

Award details

Awarded supplier(s), contract period and value as published in the award notice.

Awarded value

£999k

Award date

29 May 2023

Contract start

29 May 2023

Contract end

28 May 2026

Awarded to