Award of fully bilingual (Welsh and English) HR Information System (HRIS)
Estimated value
—
Awarded value
£79k
Suppliers
1
Lots
1
Published
21 Apr 2026
Description
The purpose of this procurement was to select and implement a modern, secure, fully bilingual (Welsh and English) Human Resources Information System (HRIS) that will replace Social Care Wales’s current HR platform (Ciphr). The new system must improve and streamline HR processes, support efficient workforce management, ensure legal compliance with Welsh language standards, and provide better user experience for employees, managers, and HR teams. It aims to deliver a solution that enables a smooth, well‑managed implementation ready for Day‑1 operation on 1 September 2026.
Scope
- Reference
- HRIS
- Commercial tool
- Standalone contract
- Contract dates
- 04 May 2026 to 30 Apr 2029Possible extension to 30 Apr 2031
The contract will run initially from 1 May 2026 – 30 April 2029 years with a possibility of being extended for a further 24 months until 30 April 2031, up to a total period of 5 years.
- CPV classifications
- 4845000072263000
- Contract locations
- Wales, United Kingdom
- Particular suitability
- Small and medium-sized enterprises (SME)Voluntary, community and social enterprises (VCSE)
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Quality | Assessment of technical ability to fulfil requirements | quality | 45.00% |
| Social Value | Assessment of value adding services beyond the scope of the requirements | quality | 5.00% |
| Price | Evaluation of costs to fulfil the requirements | cost | 15.00% |
| Product Demonstrations | This stage will enable each shortlisted Supplier to demonstrate to Social Care Wales that their proposed solution is capable of meeting the requirements of the Contract. | quality | 35.00% |
Participation
Conditions suppliers must meet to bid.
See Appendix 1 - WPSQ
Suppliers will be selected to proceed to tender based on their responses to the Welsh Procurement Specific Questionnaire (WPSQs). The purpose of this first stage is to confirm that suppliers have the minimum capability, experience, and organisational capacity required to deliver the HRIS solution.
Submission & procedure
- Procedure
- Competitive flexible procedure
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£79k
Award date
20 Apr 2026
Contract start
04 May 2026
Contract end
30 Apr 2029