RBGKEW1376 - RBG Kew Ticketing Early Market Engagement

The Royal Botanic Gardens, Kew, is preparing to procure a new ticketing and admissions system. As part of this process, we are conducting early market engagement to gauge the market's interest and capability to tender for the delivery of this solution. Attached, you will find an early market engagement form along with the draft functional requirements for the new system. We have indicated which requirements are likely to be Pass/fail and which are likely to be considered "must have". Other requirements are desirable. This is not the final list and may be updated prior to issuing the tender. RBG Kew recently completed an internal project to transition our ticketing operations from third-party platforms to an in-house solution. This experience has given us a much better understanding of our essential requirements versus desirable ones, all outlined in the attached documentation. The intention is to issue the tender before the end of this calendar year and aim to start delivery in April 2025.