Invitation to Tender for Case Management Solution (CMS)
Estimated value
—
services
Awarded value
—
Suppliers
1
Lots
1
1 awarded
Published
18 Jun 2024
Description
The Ombudsman is inviting tenders for the provision of an integrated Case Management Solution (CMS) and the provision of support services (Helpdesk) for the CMS.
Scope
- Reference
- ocds-h6vhtk-0403ba
- Commercial tool
- Standalone contract
- Contract dates
The contract will be for a 3-year term following an initial design and preparation period, with full implementation of the service commencing 1 April 2024 with the option to extend annually up to a maximum of 2 further years by mutual agreement.
- Main category
- services
- Contract locations
- UK
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Experitse, resource and customer service | 30 | quality | — |
| Customer reviews | 15 | quality | — |
| Equality, sustainability, Welsh language and social value | 10 | quality | — |
| — | 45 | price | — |
Submission & procedure
- Procedure
- Open procedure
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
—
Award date
—
Contract start
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Contract end
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Awarded to