Provision of Outsourced Contact Centre Services
Estimated value
£17.0m
Awarded value
£17.0m
Awarded 01 Aug 2023
Suppliers
1
Lots
1
1 awarded
Published
31 Aug 2023
Deadline 04 May 2023
Description
The Authority requires a user support solution to provide joined-up, real-time user support that can meet the needs of all Users should they encounter issues when using "GOV.UK One Login". The Authority is looking to collaborate closely with a Contractor to develop a contact centre solution.
Scope
- Reference
- WP2074.2
- Total value
- £17,000,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 01 Aug 2023 to 31 Jul 2026
- CPV classifications
- 79512000
- Particular suitability
- Small and medium-sized enterprises (SME)
Submission & procedure
- Submission deadline
- 04 May 2023, 11:00 am
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£17.0m
Award date
01 Aug 2023
Contract start
01 Aug 2023
Contract end
31 Jul 2026
Awarded to