Debt Resolution Services 2
Estimated value
—
Awarded value
£35.9m
Suppliers
52
Lots
9
Published
09 Feb 2026
Description
Crown Commercial Service (CCS) as the Authority has put in place a Pan Government Collaborative Agreement for the provision of Debt Resolution Services, including but not limited to: debt collection, cryptocurrency collection, enforcement, auctioneers, process services, litigation, data services, and spend analytics to be utilised by any central government or wider public sector organisation looking for effective debt recovery such as collections, enforcement, data services, spend analytics and recovery. This 4-year closed framework agreement provides access to all types of recovery services for use across all debt streams, to maximise the collection of funds owed to central government and the wider public sector. With input from the Government Debt Management Function, Money and Pension Service, and third-sector partners, the framework is designed to maximise collections and to ensure fair treatment and sustainability of payment plans.
Scope
- Reference
- RM6366
- Commercial tool
- Standalone contract
- Contract dates
- 17 Feb 2026 to 16 Feb 2030
- CPV classifications
- 66000000
- Contract locations
- UK, United KingdomGG, GuernseyIM, Isle of ManJE, JerseySH, Saint Helena, Ascension and Tristan da CunhaTC, Turks and Caicos IslandsVG, British Virgin IslandsFK, Falkland IslandsMS, MontserratGS, South Georgia and South Sandwich IslandsAI, AnguillaBM, Bermuda
- Particular suitability
- Small and medium-sized enterprises (SME)Voluntary, community and social enterprises (VCSE)
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Social Value - All Lots | You must read Attachment 2d Quality questionnaire for the details of this question’s requirement, response guidance and marking scheme. | quality | 5.00% |
| Social Values - Lot 1 & Lot 2 | You must read the Attachment 2d Quality questionnaire for the details of this question’s requirement, response guidance and marking scheme. | quality | 5.00% |
| Customer Interaction | You must read the Attachment 2d Quality questionnaire for the details of this question’s requirement, response guidance and marking scheme. | quality | 13.33% |
| Client Services, Management Information and Information Security | You must read the Attachment 2d Quality questionnaire for the details of this question’s requirement, response guidance and marking scheme. | quality | 13.33% |
| Continuous Improvement and Innovation | You must read the Attachment 2d Quality questionnaire for the details of this question’s requirement, response guidance and marking scheme. | quality | 13.34% |
| Price | — | price | 50.00% |
| Social Value - Lots 1 & Lot 2 | You must read the Attachment 2d Quality questionnaire for the details of this question’s requirement, response guidance and marking scheme. | quality | 5.00% |
| People and Processes | You must read the Attachment 2d Quality questionnaire for the details of this question’s requirement, response guidance and marking scheme. | quality | 20.00% |
| EA Subcontractor Performance and Relationship Management | You must read the Attachment 2d Quality questionnaire for the details of this question’s requirement, response guidance and marking scheme. | quality | 20.00% |
| User Platforms, Service Delivery and Customer Satisfaction | You must read the Attachment 2d Quality questionnaire for the details of this question’s requirement, response guidance and marking scheme. | quality | 20.00% |
| Price | — | price | 30.00% |
| Social Value - All Lots | You must read Attachment 2d Quality questionnaire for the details of this question’s requirement, response guidance and marking scheme. | quality | 10.00% |
| Service Delivery | You must read the Attachment 2d Quality questionnaire for the details of this question’s requirement, response guidance and marking scheme. | quality | 60.00% |
| Social Value - All Lots | You must read the Attachment 2d Quality questionnaire for the details of this question’s requirement, response guidance and marking scheme. | quality | 10.00% |
| Data and Information | You must read the Attachment 2d Quality questionnaire for the details of this question’s requirement, response guidance and marking scheme. | quality | 20.00% |
| Capability, Agility and Continuous Improvement | You must read the Attachment 2d Quality questionnaire for the details of this question’s requirement, response guidance and marking scheme. | quality | 20.00% |
| Resolving Issues and Maximising Outcomes | You must read the Attachment 2d Quality questionnaire for the details of this question’s requirement, response guidance and marking scheme. | quality | 20.00% |
| SARS - Spend Analysis and RecoveryServices | You must read the Attachment 2d Quality questionnaire for the details of this question’s requirement, response guidance and marking scheme. | quality | 30.00% |
| SARS - Reporting Process | You must read the Attachment 2d Quality questionnaire for the details of this question’s requirement, response guidance and marking scheme. | quality | 30.00% |
Participation
Conditions suppliers must meet to bid.
The conditions of participation relating to the legal and financial capacity are set out in the ITT, in the procurement specific questionnaire. The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender.
The conditions of participation relating to technical capability are set out in the ITT, in the procurement specific questionnaire. The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender.
Submission & procedure
- Procedure
- Open procedure
Award details· 9 awards
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£10.0m
Award date
09 Feb 2026
Contract start
19 Feb 2026
Contract end
18 Feb 2030
Lots · 9 total
Divisions of the contract. Each lot can be awarded separately.
| Lot | Title | Est. value | Status |
|---|---|---|---|
| 1 | Direct Debt Collections | £35.9m | complete |
| 2 | A managed service for enforcement | £35.9m | complete |
| 3 | Process Servers | £35.9m | complete |
| 4 | Data Solutions | £35.9m | complete |
| 5 | SARS - Accounts payable review | £35.9m | complete |