Carers Support Service

The Authority will use the following to determine Tenderers Economic and Financial Standings and Business Risk Profile A) Dunn and Bradstreet Report. Requirements – "Overall Business Risk" - Rating "Low" or "Low to Medium". "Failure Score" between "100-51" Candidates will need to have a 3-year mean average turnover which is equal to or exceeds £460,000

1. Please provide all the following contract details for the Local Authority commissioned carers services your organisation has delivered in the last three years Name of service 1 Name of Local Authority Contract start date Contract end date Annual value of contract Contract reference (referee) Name of service 2 Name of Local Authority Contract start date Contract end date Annual value of contract Contract reference (referee) 2. Please detail your organisation’s experience in delivering tailored information, advice, and guidance services for Carers. The response must reference at least two Local Authority commissioned contracts specific to Carers within the last three years, how the service was delivered, any innovation developed/implemented, outcomes achieved, and key lessons learnt. The response must be contained within 750 words. 3. Please give examples of successfully securing additional funding in a carer related service(s). The response must include the outcomes achieved by your organisation, focusing on value and the impact of any funding. The response must be contained within 250 words. 4. Having a physical base located in Barking and Dagenham, that is accessible through public transport, is important to our carers and fundamental for the delivery of this contract. Will you have an accessible operating base within Barking and Dagenham with good public transport links at the start date of the contract to deliver the specified service? 5. Please attach all the following policies and procedures, ensuring they have been reviewed within the least three years: • Your Business Continuity and Recovery Plan (BCP) • Your safeguarding policy • Your complaints procedure • Your code of conduct • Your whistleblowing procedure 6. Please confirm that you have in place, or that you will have in place by the award of the contract, the human and technical resources to perform the contract to ensure compliance with the UK General Data Protection Regulation and to ensure the protection of the rights of data subjects. Please provide details of the technical facilities and measures (including systems and processes) you have in place, or will have in place by contract award, to ensure compliance with UK data protection law and to ensure the protection of the rights of data subjects. Your response should include, but should not be limited to facilities and measures: ● to ensure ongoing confidentiality, integrity, availability and resilience of processing systems and services ● to comply with the rights of data subjects in respect of receiving privacy information, and access, rectification, deletion and portability of personal data ● to ensure that any consent based processing meets standards of active, informed consent, and that such consents are recorded and auditable ● to ensure legal safeguards are in place to legitimise transfers of personal data outside the UK (if such transfers will take place) ● to maintain records of personal data processing activities to regularly test, assess and evaluate the effectiveness of the above measures