HAC5899 Unpaid Carers Service
Estimated value
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Awarded value
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Suppliers
2
Lots
2
Published
22 Apr 2025
Description
The service will deliver information, advice, practical support, and guidance to careers of Tower Hamlets residents to help them to undertake their caring role. The carers offer in Tower Hamlets will be aligned to the priorities in the National Carers' strategy, carers action plan and the local Commitment to Carers Action plan. The service will support adult carers caring for someone in Tower Hamlets, and young carers (16+ years) transitioning into adulthood. These will be purchased through two lots: Lot A - Unpaid Carers Service: The Unpaid Carers Service will help the Council meet its Care Act duties to ensure carers have access to information and advice, conduct assessments of carers’ needs, as well as providing additional support that is known to have a positive impact on the health and wellbeing of unpaid carers and will help them continue in their caring role Lot B - Unpaid Carers Emergency Service : The Unpaid Carers Emergency Service will provide flexible emergency support for carers at significant risk of a cared-for/carer relationship breakdown or experiencing a crisis.
Scope
- Reference
- DN683435
- Commercial tool
- Standalone contract
- Contract dates
Initial contract duration of 36 months with the option to extend for a further 2 yrs on a a one plus one basis, giving the maximum contract duration of 5 years(3+1+1), subject to satisfactory performance.
- Main category
- services
- CPV classifications
- 85300000
- Contract locations
- London
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| price is not the only criterion | 0 | cost | — |
Submission & procedure
- Procedure
- Open procedure
Award details· 2 awards
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
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Award date
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Contract start
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Contract end
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Lots · 2 total
Divisions of the contract. Each lot can be awarded separately.
| Lot | Title | Est. value | Status |
|---|---|---|---|
| 1 | HAC5899: Unpaid Carers Service Lot A | — | cancelled |
| 2 | HAC5899: Unpaid Carers Service Lot B | — | cancelled |
Award 1· 1 supplier
Awarded —
Award 2· 1 supplier
Awarded —
Total lots
2
Awarded
2
Estimated total
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Awarded total
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HAC5899: Unpaid Carers Service Lot A
Start
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End
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Estimated
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CPV
HAC5899: Unpaid Carers Service Lot B
Start
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End
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Estimated
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CPV
Other contracts from Tower Hamlets
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to Carers Centre· 6
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| Carers Support Service | contract | — | 13 Feb 2026 |
| Young Carers Support Service | contract | — | 21 Oct 2025 |
| Young Carers Support Service | contract | — | 22 Aug 2025 |
| Provision of a Young Carers Support Service | contract | — | 24 Jul 2025 |
| Carers Support Service | contract | £37k | 09 May 2024 |
| HAC5303 Carers Link Service | contract | £2.9m | 09 Oct 2018 |