Contact Centre Services for TfW
Estimated value
—
services
Awarded value
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Suppliers
1
1 SME
Lots
1
1 awarded
Published
07 May 2021
Description
TfW require the provision of Contact Centre services. This must be a fully bi-lingual (English and Welsh) service, which operates extended working hours to include weekends and evenings, in order to handle telephone bookings and queries for existing and new projects across Wales.
Scope
- Reference
- TfW-C000288.00
- Commercial tool
- Standalone contract
- Main category
- services
- CPV classifications
- 6421000079511000793423007934232079500000
- Contract locations
- UK
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Quality | 50 | quality | — |
| — | 50 | price | — |
Submission & procedure
- Procedure
- Open procedure
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
—
Award date
—
Contract start
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Contract end
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Awarded to