Out of Hours Telephone Answering Service
Estimated value
—
Awarded value
—
Suppliers
0
Lots
1
Published
01 Apr 2026
Description
Broadland’s and Orwell’s spend during 2024/25 on the out of hours telephone service was approx. £45,000 inc VAT, however, Broadland and Orwell do not guarantee any volume of work under this contract. Broadland and Orwell reserve the right to engage additional suppliers in this area of work, should this be necessary, in order to achieve our aims and objectives. Broadland and Orwell wish to appoint the same out of hours supplier for this contract. Broadland and Orwell would have each have their own individual contract with the successful supplier. Out of Hours Telephone Answering Service. Telephone answering service is also required at times when Broadland and/or Orwell have team meetings, team building events or other meetings as needed. For more information about this opportunity, please visit the eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Norwich:-Telephone-switchboard-services./94292S6S72 To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/94292S6S72
Scope
- Reference
- 26-002
- Total value
- £180,000 including VATAbove the relevant threshold
- Commercial tool
- Standalone contract
- Contract dates
- 29 Sept 2026 to 29 Sept 2028Possible extension to 29 Sept 2030
An optional two year extension option (at the sole direction of Broadland and Orwell).
- Main category
- services
- CPV classifications
- 642142007951000079512000
- Contract locations
- East of England, United Kingdom
- Particular suitability
- Small and medium-sized enterprises (SME)
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Five Es Written Submission | — | quality | 50.00% |
| Economy | — | price | 40.00% |
| Interview and Presentation | — | quality | 10.00% |
Submission & procedure
- Enquiry deadline
- 28 Apr 2026, 11:00 am
- Submission deadline
- 05 May 2026, 11:00 am
- Submission address
- https://www.broadlandgroup.org/ ↗
- Electronic submission
- Yes
- Procedure
- Open procedure