Out of Hours Telephone Answering Service

ORWELL HOUSING ASSOCIATION LIMITEDcontractFind a TenderRef ocds-h6vhtk-067a65Procurement Act 2023SME suitableclosed for bids

Estimated value

services

Awarded value

Suppliers

0

Lots

1

0 awarded

Published

01 Apr 2026

Deadline 05 May 2026

Description

Broadland’s and Orwell’s spend during 2024/25 on the out of hours telephone service was approx. £45,000 inc VAT, however, Broadland and Orwell do not guarantee any volume of work under this contract. Broadland and Orwell reserve the right to engage additional suppliers in this area of work, should this be necessary, in order to achieve our aims and objectives. Broadland and Orwell wish to appoint the same out of hours supplier for this contract. Broadland and Orwell would have each have their own individual contract with the successful supplier. Out of Hours Telephone Answering Service. Telephone answering service is also required at times when Broadland and/or Orwell have team meetings, team building events or other meetings as needed. For more information about this opportunity, please visit the eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Norwich:-Telephone-switchboard-services./94292S6S72 To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/94292S6S72

Scope

Reference
26-002
Total value
£180,000 including VAT
Above the relevant threshold
Commercial tool
Standalone contract
Contract dates
29 Sept 2026 to 29 Sept 2028
Possible extension to 29 Sept 2030

An optional two year extension option (at the sole direction of Broadland and Orwell).

Main category
services
CPV classifications
64214200
79510000
79512000
Contract locations
East of England, United Kingdom
Particular suitability
Small and medium-sized enterprises (SME)

Award criteria

Criteria the buyer will use to evaluate bids.

NameDescriptionTypeWeighting
Five Es Written Submissionquality50.00%
Economyprice40.00%
Interview and Presentationquality10.00%

Submission & procedure

Enquiry deadline
28 Apr 2026, 11:00 am
Submission deadline
05 May 2026, 11:00 am
Submission address
https://www.broadlandgroup.org/
Electronic submission
Yes
Procedure
Open procedure