PS.

Provision of Telephony and Contact Centre Services

National Association of Citizens Advice BureauxcontractFind a Tender ↗Ref ocds-h6vhtk-02dd2332014L0024active

Estimated value

—

goods

Awarded value

—

Suppliers

1

Lots

1

1 awarded

Published

12 May 2022

Description

The Contracting Authority wishes to receive responses to the Selection Questionnaire from suitably qualified and experienced Telephony and Contact Centre providers with the necessary capacity and capability (or a demonstrable ability to provide the necessary capacity and capability within the requisite timescale, which is notified to Potential Bidders in the Selection Questionnaire) to provide the range of Services as set out in Appendix A - High-level Requirements.docx, in a safe and effective manner.

Scope

Reference
CA0001
Commercial tool
Standalone contract
Contract dates

Please see attached documentation.

Main category
goods
CPV classifications
32510000
Contract locations
London

Award criteria

Criteria the buyer will use to evaluate bids.

NameDescriptionTypeWeighting
Quality60quality—
—40price—

Submission & procedure

Procedure
Competitive dialogue

Award details

Awarded supplier(s), contract period and value as published in the award notice.

Awarded value

—

Award date

—

Contract start

—

Contract end

—

Awarded to
AC
Accenture