Customer Research and Engagement
NORTHUMBRIAN WATER LIMITEDcontractFind a Tender ↗Ref ocds-h6vhtk-05e2a8Procurement Act 2023Utilities regimeSME suitableVCSE suitablepending
Estimated value
—
Awarded value
£1.0m
Awarded 03 Mar 2026
Suppliers
6
6 SME
Lots
1
1 awarded
Published
17 Mar 2026
Description
NWL are looking for a supplier who can provide customer research and engagement and supporting consultancy services. In main this is to support Price Review 2029 (PR29). The plan will cover the services we will provide from 2030. The contract term will be four years, starting on the 1 April 2026.
Scope
- Reference
- NW3023
- Commercial tool
- Standalone contract
- Contract dates
- 31 Mar 2026 to 31 Mar 2030
- CPV classifications
- 73110000
- Contract locations
- North East England, United KingdomEast of England, United KingdomEast of England, United Kingdom
- Particular suitability
- Small and medium-sized enterprises (SME)Voluntary, community and social enterprises (VCSE)
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Quality | — | quality | 70.00% |
| Price | — | price | 30.00% |
Participation
Conditions suppliers must meet to bid.
Quality - 70% Price - 30% A maximum of 10 vendors will be taken to RFP 6 vendors to be added to the framework contract
Submission & procedure
- Procedure
- Competitive flexible procedure
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£1.0m
Award date
03 Mar 2026
Contract start
31 Mar 2026
Contract end
31 Mar 2030
Awarded to