Call Handling
Estimated value
£36k
Awarded value
£36k
Suppliers
1
Lots
1
Published
04 Apr 2018
Description
Renewal of call handling software. This was introduced to mitigate the transfer of dealing with customer telephone calls which are no longer being dealt with by the customer contact team. The call handling software was originally introduced in the benefits team and more recently introduced in the revenues team. Procured by West Dorset District Council on behalf of itself, Weymouth & Portland Borough Council and North Dorset District Council Procured via a framework - G cloud 9. service id 356177055381325. Inform are the sole supplier on this framework.
Scope
- Reference
- Call Handling 04/04/18
- Total value
- £36,361.3 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 25 May 2018 to 24 May 2019
- CPV classifications
- 48000000
Submission & procedure
- Submission deadline
- 01 Mar 2018, 12:00 am
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£36k
Award date
02 Apr 2018
Contract start
25 May 2018
Contract end
24 May 2019