Covid-19 Health Regulations mystery shopping

This work is being commissioned by ORR's Consumer Team. The Team is responsible for approving policies and monitoring compliance under passenger-facing licence conditions. As part of the response to COVID-19, the government requires operators of international travel services to provide information to passengers and carry out checks at specific points on their journey into the UK. ORR is responsible for ensuring that Eurotunnel and Eurostar, as the current operators of international rail services, comply with these requirements. CAA and MCA are responsible for oversight of entry into the UK by air and sea respectively as the relevant regulators for those sectors. Please see attached documents for further information.