RBGKEW1471 - Face to Face Membership Sales

Board of Trustees of the Royal Botanic Gardens KewcontractFind a TenderRef ocds-h6vhtk-05942cProcurement Act 2023SME suitableVCSE suitableactive

Estimated value

Awarded value

Suppliers

1

1 SME

Lots

1

1 awarded

Published

10 Apr 2026

Description

Above Threshold Competitive Flexible Procedure Services to initiate and close membership sales to prospective members face-to-face, on site at Kew Gardens. RBG, Kew has a successful membership scheme with over 100,000 members on around 80,000 memberships. This is made up of around 20,000 new sales and 60,000 renewals each year. We have ambitious plans to double our membership over the coming five years and require a partnership with a face-to-face membership sales agency to support this ambition.

Scope

Reference
RBGKEW1471
Commercial tool
Standalone contract
Contract dates
31 Mar 2026 to 31 Mar 2028
Possible extension to 31 Mar 2030

One extension option up to a maximum of 2 years

CPV classifications
79000000
79342200
79600000
79620000
98100000
Contract locations
London, United Kingdom
Particular suitability
Small and medium-sized enterprises (SME)Voluntary, community and social enterprises (VCSE)

Award criteria

Criteria the buyer will use to evaluate bids.

NameDescriptionTypeWeighting
Day RatesDay Ratesprice20.00%
Staff ManagementStaff Managementquality15.00%
Sales GenerationSales Generationquality30.00%
Working with an organisationPartnershipquality15.00%
Add on sales techniquesAdd on salesquality10.00%
EDIEDIquality10.00%

Submission & procedure

Procedure
Competitive flexible procedure

Award details

Awarded supplier(s), contract period and value as published in the award notice.

Awarded value

Award date

Contract start

Contract end

Awarded to