Mystery Shopping Market Research for TransPennine Trains Limited

Transpennine Trains LimitedcontractFind a Tender ↗Ref ocds-h6vhtk-06bb02Procurement Act 2023SME suitableactive

View buyer

Estimated value

£375k

services

Awarded value

—

Suppliers

Lots

0 awarded

Published

23 Jun 2026

Deadline 21 Jul 2026

Description

TransPennine Express (TPE) is a train operating company dedicated to providing high-quality rail services across the North of England and into Scotland. We are committed to continually improving the customer experience and rely on detailed, accurate, and insightful mystery shopping data to support service enhancements, training, and performance monitoring. We are looking for a service provider to support with our mystery shopping programme. For more information about this opportunity, please visit the eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Manchester:-Market-research-services./3K9M892546 To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/3K9M892546

Scope

Reference: TPT365
Total value: £375,000 excluding VAT
£450,000 including VAT
Above the relevant threshold
Commercial tool: Standalone contract
Contract dates: 30 Sept 2026 to 30 Sept 2027
Possible extension to 30 Sept 2029
Option for 1 year extension at the end of the initial term of 12 months followed by another option to extend by a further year.
Main category: services
CPV classifications: 79310000
Contract locations: UK, United Kingdom
Particular suitability: Small and medium-sized enterprises (SME)

Award criteria

Criteria the buyer will use to evaluate bids.

Name	Description	Type	Weighting
Commercials	Refer to tender docs	price	50.00%
Quality and Technical	Refer to tender docs	quality	40.00%
Social Value	Refer to tender docs	quality	10.00%

Participation

Conditions suppliers must meet to bid.

Please refer to Procurement Specific Questionnaire - ITT Part 3A

Submission & procedure

Enquiry deadline: 03 Jul 2026, 11:00 am
Submission deadline: 21 Jul 2026, 11:00 am
Submission address: https://www.delta-esourcing.com/ with access code 3K9M892546 ↗
Electronic submission: Yes
Procedure: Open procedure