Piloting approaches to capturing customer experience in the water sector for PR24
Estimated value
£183k
Awarded value
£183k
Awarded 24 Nov 2023
Suppliers
1
Lots
1
1 awarded
Published
28 Dec 2023
Deadline 17 Nov 2023
Description
Services to trial approaches to delivering customer satisfaction surveys during the next price review period. The ITT sets out the ways the current surveys are working, and ideas to develop the surveys for the 2025-30 period.
Scope
- Reference
- PROC.01.0829
- Total value
- £183,117 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 14 Dec 2023 to 30 May 2024
- CPV classifications
- 73110000 73300000
- Particular suitability
- Small and medium-sized enterprises (SME)
Submission & procedure
- Submission deadline
- 17 Nov 2023, 12:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£183k
Award date
24 Nov 2023
Contract start
14 Dec 2023
Contract end
30 May 2024
Awarded to
Awarded suppliers· 1 supplier
Awarded 24 Nov 2023 · Contract period 14 Dec 2023 — 30 May 2024
Award value
£183k
Other contracts from O F W A T
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to ACCENT MARKETING AND RESEARCH LIMITED· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| UVDB Powered by Achilles QUDM for Goods, Works and Services | contract | — | 24 Jun 2026 |
| Customer Research and Engagement | contract | — | 17 Mar 2026 |
| MeX Annual Surveys 2025 - 2030: Business Customers in Wales Measure of Experience (BCEW) | contract | £265k | 30 Sept 2025 |
| LUF East Lancs Baseline User Perception Surveys | contract | — | 10 Sept 2025 |
| CMA Market and Behavioural Research under LOT 3 (Quantitative Research) Only | contract | £400k | 11 Dec 2024 |
| Quantitative survey of pet owners (to inform a market investigation into veterinary services for household pets in the UK) | contract | £168k | 03 Oct 2024 |
| Ofcom Market Research Framework 2024 - 2028 | contract | £588k | 17 Jun 2024 |
| Running the Business Measure of Experience (B-MeX) Shadow period 2024-25 (April 2024) | contract | £180k | 29 May 2024 |
| Stakeholder Framework | contract | — | 08 May 2024 |
| Market Research & Insights | contract | — | 05 Mar 2024 |