Complaints Management System
Middlesbrough CouncilcontractContracts Finder ↗Ref RM1557.13 G-Cloud 13SME suitableVCSE suitablecomplete
Estimated value
£33k
Awarded value
£33k
Awarded 07 Oct 2024
Suppliers
1
Lots
1
1 awarded
Published
21 Jan 2025
Deadline 08 Oct 2024
Description
complaints management software improves complaints handling and reporting - while reducing costs and risks. Log and track all complaints, customer feedback and enquiries in one integrated system. FOI, EIR and SAR case types included.
Scope
- Reference
- RM1557.13 G-Cloud 13
- Total value
- £33,250 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 18 Nov 2024 to 17 Nov 2026
- CPV classifications
- 72000000
- Particular suitability
- Small and medium-sized enterprises (SME)Voluntary, community and social enterprises (VCSE)
Submission & procedure
- Submission deadline
- 08 Oct 2024, 11:00 am
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£33k
Award date
07 Oct 2024
Contract start
18 Nov 2024
Contract end
17 Nov 2026
Awarded to