PS.

Complaints Management System

Middlesbrough CouncilcontractContracts Finder ↗Ref RM1557.13 G-Cloud 13SME suitableVCSE suitablecomplete

Estimated value

£33k

Awarded value

£33k

Awarded 07 Oct 2024

Suppliers

1

Lots

1

1 awarded

Published

21 Jan 2025

Deadline 08 Oct 2024

Description

complaints management software improves complaints handling and reporting - while reducing costs and risks. Log and track all complaints, customer feedback and enquiries in one integrated system. FOI, EIR and SAR case types included.

Scope

Reference
RM1557.13 G-Cloud 13
Total value
£33,250 excluding VAT
Commercial tool
Standalone contract
Contract dates
18 Nov 2024 to 17 Nov 2026
CPV classifications
72000000
Particular suitability
Small and medium-sized enterprises (SME)Voluntary, community and social enterprises (VCSE)

Submission & procedure

Submission deadline
08 Oct 2024, 11:00 am

Award details

Awarded supplier(s), contract period and value as published in the award notice.

Awarded value

£33k

Award date

07 Oct 2024

Contract start

18 Nov 2024

Contract end

17 Nov 2026

Awarded to
CA
Computer Application Services Limited