C408048 Taxis & Courier Transport Services

Multi-Tiered Supplier Allocation Process Each hospital within the Trust is assigned up to three (3) suppliers, forming a two-tiered structure: 1. First-Tier Supplier: This is the primary taxi provider allocated to the Hospital. All requests and orders are initially directed to this supplier. 2. Second-Tier Supplier: These are the auxiliary supplier(s) assigned to the Hospital. Automatic Escalation Procedure: • If the First-Tier Supplier does not respond within a specified timeframe (which will be confirmed with the selected provider and detailed within the contract), or is unable to meet the request, the request will be sent to the second-tier supplier(s). • This process ensures continuity and minimises delays and disruption.