Provision of an Outsourced Contact Centre and Business Services
Estimated value
£73.9m
Awarded value
£73.9m
Awarded 09 Feb 2026
Suppliers
1
Lots
1
1 awarded
Published
09 Mar 2026
Deadline 19 Feb 2025
Description
This contract will provide customer contact services to a range of Home Office Customers. These services will include, but are not limited to telephony, webchat, email. HM Passport Office, Visa Status & Information (VSI) and Ministry of Defence (MOJ) are
Scope
- Reference
- CCIT24A35.
- Total value
- £73,910,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 02 Feb 2026 to 01 Feb 2028
- CPV classifications
- 72222300
Submission & procedure
- Submission deadline
- 19 Feb 2025, 12:00 am
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£73.9m
Award date
09 Feb 2026
Contract start
02 Feb 2026
Contract end
01 Feb 2028
Awarded to