Customer Services CRM System
Estimated value
—
services
Awarded value
—
Suppliers
1
1 SME
Lots
1
1 awarded
Published
19 Dec 2025
Description
Melton Borough Council direct awarded via the G Cloud 14 CCS framework the contract for creating and managing the CRM system for the authority.
Scope
- Reference
- MBC-1098
- Commercial tool
- Standalone contract
- Main category
- services
- CPV classifications
- 48000000
- Contract locations
- East Midlands
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| — | — | price | — |
Submission & procedure
- Procedure
- Award procedure without prior publication of a call for competition
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
—
Award date
—
Contract start
—
Contract end
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Awarded to
Awarded suppliers· 1 supplier
Awarded —
Award value
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Other contracts from Melton Borough Council
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to IEG4 Limited· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| Contract Award | contract | £36k | 03 Jun 2026 |
| IEG4 e-Mapper for Low Code Forms Designer | contract | £50k | 21 Apr 2026 |
| MBC-1098 Customer Relations Management System | contract | — | 26 Feb 2026 |
| EBCT 418 Customer portal and online forms with designer capability | contract | — | 13 Jan 2026 |
| CRM and Online Forms Package - G-Cloud 14 | contract | £300k | 23 Dec 2025 |
| Customer Services CRM System | contract | £258k | 19 Dec 2025 |
| AACC E2E Digitisation | contract | — | 24 Sept 2025 |
| All Age Continuing Care End-to-End Digital System | contract | — | 04 Sept 2025 |
| Digital End-To-End Patient Management Solution for Bath and North East Somerset, Swindon and Wiltshire Integrated Care Board | contract | — | 16 Jan 2025 |
| Revenue and benefits online portal with waste forms | contract | £153k | 14 Oct 2024 |