PS.

Award of Provision of Tenant Satisfaction Surveys

Caerphilly County Borough CouncilcontractFind a Tender ↗Ref ocds-h6vhtk-05299fProcurement Act 2023SME suitableVCSE suitableactive

Estimated value

—

Awarded value

£108k

Awarded 18 Aug 2025

Suppliers

1

1 SME

Lots

1

1 awarded

Published

02 Sept 2025

Description

Caerphilly Homes has appointed a suitably qualified and experienced consultant to undertake 2 tenant satisfaction surveys based on the STAR model developed by HouseMark (using the 12 core questions required by Welsh Government) plus additional supplementary questions specific to Caerphilly Homes. In addition 6 mini surveys are also required to be undertaken to gauge satisfaction on specific topics as decided by Caerphilly Homes. 3 in 12 month period after each main survey.

Scope

Reference
CCBC/PS2784/25/KT
Commercial tool
Standalone contract
Contract dates
30 Jun 2025 to 30 Jun 2027
Possible extension to 30 Jun 2029

Extension shall be included and taken if required for up to a further period of 2 years

CPV classifications
71315300
79311000
79342310
79342311
Contract locations
Wales, United Kingdom
Particular suitability
Small and medium-sized enterprises (SME)Voluntary, community and social enterprises (VCSE)

Award criteria

Criteria the buyer will use to evaluate bids.

NameDescriptionTypeWeighting
PricePrice at 20%price—
QualityQuality at 80%, split out as response to tender questions at 80% and a Presentation of 20%quality—

Participation

Conditions suppliers must meet to bid.

As setout in the tender documentation

Submission & procedure

Procedure
Below threshold - open competition

Award details

Awarded supplier(s), contract period and value as published in the award notice.

Awarded value

£108k

Award date

18 Aug 2025

Contract start

03 Sept 2025

Contract end

31 Aug 2027

Awarded to
AR
ARP Research Ltd
SME