IT Support Contract

The procurement was undertaken to appoint a suitably qualified and experienced IT Service Provider to submit to deliver a comprehensive IT Support Contract. The scope of services primarily covers: Ad-Hoc Remote and Onsite Support (Core Office Hours) Emergency Support (Outside Core Hours) Endpoint Security Licensing and Management Windows Security and Management Switch Security and Management Firewall Security and Management Service Desk/Helpdesk Cybersecurity Awareness Training Email filtering and signature management Cloud and Application Support