Single Service Centre
Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agencycall offFind a Tender ↗Ref ocds-h6vhtk-051a65Procurement Act 2023pending
Estimated value
—
Awarded value
£287.2m
Awarded 23 Jun 2026
Suppliers
2
Lots
1
2 awarded
Published
24 Jun 2026
Description
The UK Health Security Agency is seeking to establish a strategic contact centre capability to manage business as usual services or helplines and to respond to any public health emergency event, health incidents, or cross government surge and incident response service that are currently ongoing or arise in the future. RM6295 Outsourced Services lot 1 (Citizen Experience) was utilised.
Scope
- Reference
- CCCS25A03
- Commercial tool
- Call-off from a framework
- Contract dates
- 15 Oct 2026 to 15 Oct 2029Possible extension to 30 Sept 2031
- CPV classifications
- 79512000
Submission & procedure
- Procedure
- Award under framework
Award details· 2 awards
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£143.6m
Award date
23 Jun 2026
Contract start
17 Oct 2026
Contract end
17 Oct 2029