User Acceptance Testing Software
Estimated value
—
Awarded value
£37k
Suppliers
1
Lots
1
Published
09 Jan 2026
Description
The User Acceptance Testing Software has been in use since January 2025 to support projects such as the Digital Front Door and Dynamic Complaint Form. The software enables FOS to test digital products with a diverse user base, identifying pain points and ensuring accessibility before full-scale development or launch. This approach reduces the risk of costly post-launch changes and supports the delivery of user-centric, compliant digital services. Value - £37,330.94 (excluding VAT). 12 month renewal.
Scope
- Reference
- ctt_2978
- Commercial tool
- Standalone contract
Submission & procedure
- Procedure
- Below threshold - without competition
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£37k
Award date
09 Jan 2026
Contract start
10 Jan 2026
Contract end
01 Jan 2027
Awarded suppliers· 1 supplier
Awarded 09 Jan 2026 · Contract period 10 Jan 2026 — 01 Jan 2027
Other contracts from Financial Ombudsman Service Limited
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to User Testing Technologies Limited· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| WP2328 UserTesting Tool | contract | £300k | 20 Jul 2026 |
| DDaT26344 | contract | £39k | 07 Jul 2026 |
| Contract Award Notice | contract | £370k | 27 Apr 2026 |
| User Research Platform | contract | £458k | 01 Aug 2025 |
| Research Tool - UserTesting | contract | £255k | 11 Jul 2025 |
| UserZoom - Remote Experience Testing Software and Services | call off | £130k | 08 Jul 2025 |
| User Experience (Ux) and User Insight Platform | contract | — | 19 Mar 2025 |
| BT186 - RM1557.14 - User Research Tool | contract | £83k | 20 Jan 2025 |
| Online Usability Tool | contract | £160k | 16 Dec 2024 |
| Homes England - User Testing | contract | £50k | 10 Dec 2024 |