FWK4004 - Independent Complaints and Grievance Scheme (ICGS) Independent Investigators
Estimated value
£2.8m
Awarded value
—
Suppliers
0
Lots
3
Published
12 Jun 2026
Description
The Independent Complaints and Grievance Scheme (ICGS) assesses/carries out investigations into cases of bullying, harassment and sexual misconduct across the Houses of Parliament. The Authority are seeking Independent Investigators to join a framework of suppliers who will be assigned to assess and investigate complaints of misconduct. The framework will run for a maximum of eight years. The Authority will re-open the framework after 2 years and will re-open the framework again in years 4 and 6. The Authority may, in its absolute discretion, reopen the framework every 12 months from year 3. The Open Framework will expire on 28/03/2035. There will be a single Lot on this framework which will cover all areas of investigation. Due to the overlapping nature and skill set required to undertake the services (in the different complaint areas) it was not considered appropriate to separate into lots.
Scope
- Reference
- FWK4004
- Total value
- £2,761,650 excluding VAT£3,313,980 including VATAbove the relevant threshold
- Commercial tool
- Standalone contract
- Contract dates
- 28 Mar 2027 to 28 Mar 2035
- Main category
- services
- CPV classifications
- 79720000
- Contract locations
- UK, United Kingdom
- Particular suitability
- Small and medium-sized enterprises (SME)
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Quality | Stage 2: Written responses, practical exercises Stage 3: Interviews | quality | 100.00% |
Participation
Conditions suppliers must meet to bid.
Successful DnB score for companies, insolvency register for sole traders.
Submission & procedure
- Enquiry deadline
- 07 Jul 2026, 11:00 am
- Submission address
- The Tender Notice will be published via Contracts Finder and Find a Tender Service. Tender documents will be available for download via the Atamis portal, linked below. Suppliers wishing to participate should register on the Atamis portal in advance of the publication date. Any registration issues should be directed towards Atamis support. https://atamis-ukparliament.my.site.com/s/Welcome
- Electronic submission
- Yes
- Procedure
- Competitive flexible procedure
Lots · 3 total
Divisions of the contract. Each lot can be awarded separately.
| Lot | Title | Est. value | Status |
|---|---|---|---|
| 1 | Bullying, Harassment and Sexual Misconduct | £2.8m | active |
| 2 | Bullying, Harassment and Sexual Misconduct.2 | £2.8m | active |
| 3 | Bullying, Harassment and Sexual Misconduct.3 | £2.8m | active |