FWK4004 - Independent Complaints and Grievance Scheme (ICGS) Independent Investigators

contractFind a TenderRef ocds-h6vhtk-060b7cProcurement Act 2023SME suitableactive

Estimated value

£2.8m

services

Awarded value

Suppliers

0

Lots

3

0 awarded

Published

12 Jun 2026

Description

The Independent Complaints and Grievance Scheme (ICGS) assesses/carries out investigations into cases of bullying, harassment and sexual misconduct across the Houses of Parliament. The Authority are seeking Independent Investigators to join a framework of suppliers who will be assigned to assess and investigate complaints of misconduct. The framework will run for a maximum of eight years. The Authority will re-open the framework after 2 years and will re-open the framework again in years 4 and 6. The Authority may, in its absolute discretion, reopen the framework every 12 months from year 3. The Open Framework will expire on 28/03/2035. There will be a single Lot on this framework which will cover all areas of investigation. Due to the overlapping nature and skill set required to undertake the services (in the different complaint areas) it was not considered appropriate to separate into lots.

Scope

Reference
FWK4004
Total value
£2,761,650 excluding VAT
£3,313,980 including VAT
Above the relevant threshold
Commercial tool
Standalone contract
Contract dates
28 Mar 2027 to 28 Mar 2035
Main category
services
CPV classifications
79720000
Contract locations
UK, United Kingdom
Particular suitability
Small and medium-sized enterprises (SME)

Award criteria

Criteria the buyer will use to evaluate bids.

NameDescriptionTypeWeighting
QualityStage 2: Written responses, practical exercises Stage 3: Interviewsquality100.00%

Participation

Conditions suppliers must meet to bid.

Successful DnB score for companies, insolvency register for sole traders.

Submission & procedure

Enquiry deadline
07 Jul 2026, 11:00 am
Submission address
The Tender Notice will be published via Contracts Finder and Find a Tender Service. Tender documents will be available for download via the Atamis portal, linked below. Suppliers wishing to participate should register on the Atamis portal in advance of the publication date. Any registration issues should be directed towards Atamis support. https://atamis-ukparliament.my.site.com/s/Welcome
Electronic submission
Yes
Procedure
Competitive flexible procedure

Lots · 3 total

Divisions of the contract. Each lot can be awarded separately.

View all →
LotTitleEst. valueStatus
1Bullying, Harassment and Sexual Misconduct£2.8mactive
2Bullying, Harassment and Sexual Misconduct.2£2.8mactive
3Bullying, Harassment and Sexual Misconduct.3£2.8mactive