Provision of UK Customer Satisfaction Index Report
Estimated value
£50k
Awarded value
£28k
Suppliers
1
Lots
1
Published
29 Jul 2024
Description
The Institute of Customer Service (ICS) conduct research twice a year to produce the UK Customer Satisfaction Index (UKCSI) analysis, which is available from January and July annually. DVLA has purchased bespoke analysis from this report previously and uses the data to benchmark against other organisations. DVLA will continue to need to have sight of its position within the range of Public Services National Organisations, as well as seeing the top 30 for website, non-website, and overall services. 12 month Extension called off.
Scope
- Reference
- tender_446350/1388719
- Total value
- £50,040 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 31 Jul 2024 to 30 Jul 2026
- CPV classifications
- 73000000
- Particular suitability
- Small and medium-sized enterprises (SME)
Submission & procedure
- Submission deadline
- 15 Jul 2024, 11:00 am
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£28k
Award date
22 Jul 2024
Contract start
31 Jul 2024
Contract end
30 Jul 2026