Customer Research Surveys
Estimated value
—
Awarded value
£330k
Suppliers
1
Lots
1
Published
03 Feb 2026
Description
Karbon Group are looking for an experienced research agency to deliver the customer survey element of Karbon's Customer Experience Framework (CEF). Karbon Group consists of Karbon Association including Byker Community Trust (BCT) and subsidiaries 54North Homes (54NH) and Leazes Homes. Karbon Group also provides services to other landlords (i.e. almshouses) as well as to Keelman Homes via our cost sharing vehicle, both of which is part of this tender. Several customer survey types and methodologies make up our Customer Experience Framework: • Perception surveys (Tenant Satisfaction Measures and Pulse) • Transactional surveys (service specific following a transaction) • Occasional ad hoc research surveys
Scope
- Reference
- 202507-GS138
- Commercial tool
- Standalone contract
- Contract dates
- 09 Mar 2026 to 31 Mar 2029Possible extension to 31 Mar 2031
2 x 12 months extension periods.
- CPV classifications
- 79342311
- Contract locations
- North East England, United KingdomYorkshire and the Humber, United Kingdom
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Social Value | 10% of award based on method statement quality statement and meeting a pass/fail threshold of 1% of contract value being pledged. | quality | 10.00% |
| Commercial | Cost of submission bid. | cost | 40.00% |
| Quality Questions | 8 questions varying from 7% - 6% of weighting which will contribute to award criteria, can be found in tender pack. | quality | 50.00% |
Submission & procedure
- Procedure
- Open procedure
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£330k
Award date
02 Feb 2026
Contract start
31 Mar 2026
Contract end
31 Mar 2029