Provision of Support and Maintenance Mailing Machines and Ancillary Equipment

This oultines the requirements for the support and maintenance of the Agency's strategically preferred mailing platform by a single supplier. This document is aimed at potential suppliers for the support and maintenance of DVLA's mailing machinery and ancillary devices: Output Services Group (OSG) provides the Agency with its print & mail functionality. It is responsible for producing the Agency's entire customer facing documentation and in 2016/17 despatched more than 93.5 million items of mail to its customers. The operation is based over two sites within five miles of each other. The department produces a number of high volume output on a variety of different stationery types, the main transactions are: V11 Tax reminder - 27.6m per year HRC Registration document - 17.5m per year Photo on licence (POL) 10.4m per year OSG has a mailing machine fleet of 12 systems for which it is seeking support and maintenance, 7 on the Ty-Felin Site and 5 on the Morriston Site.